🚀 go-pugleaf

G'day viewers,

Steve Frost wrote:

> First things first ... let me state clearly for the
> record that Steve, I, and OzEmail generally are well
> aware of the problems that OzEmail users in Canberra
> have been having 

I'm sure users appreciate the concise advice you published. As a long
term but not-high-usage Ozemailer it was reasonable to highlight
hardware and performance problems in an appropriate in-house newsgroup.
The contracted consultant's response (to *part* of the problem
identified) was useful but so far any feedback on plans to address the
actual subject matter [DISCONNECTIONS] remains outstanding. 

I do not mind taking heat if it means consumers generally will benefit.
That applies to any consumer product, not just et access. It was another
user who crossposted, don't forget. 

I post herein an example of the sort of correspondence I have been
getting from other users. Almost all who have written requested
anonymity. This is just the latest of many comments from Ozemail users :

"Quote :

Subject: Results on ISP's/Configs.
Date: Mon, 21 Sep 1998 22:01:33 +1000
From: <snip by request>
To: Steve Small <ssmall@interact.net.au>

<snip salutation> 
Here are the results:

For all cases NASA JPL Mars Pathfinder 
Page Downloaded. Caches cleared & trash 
emptied after each test.

Oz Megasaver (proxy enabled)= 3 min 
and only 15% downloaded - GAVE UP!
Oz Megasaver (no proxy)= 1 min 26 secs

Oz Casual (proxy enabled)= 29 secs
Oz Casual (no proxy)= 27 secs

Interact (proxy of course) = 23 secs.

Pls feel free to publish these, but please do not mention my name. 

<snip personal stuff>

Kindest rgds,

End Quote"


Frosty, I have many more productive ways to spend what little free time
I have than to spend time on this. Internet access is just a business
agreement and as InterACT proves every single day of the week, so very
professionally, there is absolutely no need at all for 'net access to be
such a god-damn hassle. 

Ozemail and many other ISP's would all do well to take some lessons from
Craig Gibson and his excellent staff. 

rgds,
-- 
Steve Small, Canberra, A.C.T.