🚀 go-pugleaf

I just got a call from the dealer that they would
ask Volvo to pick up the cost for the repair.
I appreciate their swift and fair response.


Dan wrote:
> 
> Hi ,
> 
> I am asking for help for the following issue.
> My family bought a Volvo 4 years ago and we have only
> driven it about 29000 km (about 7000 km per yr).
> 
> Last Friday while my mother was driving it a bolt
> pinning down the pulley for the oil pump was sheared off.
> Then the pulley stripped the oil pump and the timing belt.
> So the repair would be very costly since the pistons might
> have been damaged.
> 
> The car had a 3 yrs warranty which was expired last year.
> But it has to be a manufacturer's defect for the bolt to
> shear off.
> Those bolts are supposed to last "forever".
> 
> So how can I hold Volvo responsible for their defect?
> Any suggestion will be very appreciated.
> Please respond to my e-mail as well.
> 
> Thanks in advance.
> 
> Dan Tse

Back on Tue, 05 Nov 1996 14:24:48 -0800, the esteemed writer Dan
<tse@mech.ubc.ca> keyed the following:
 
>I just got a call from the dealer that they would
>ask Volvo to pick up the cost for the repair.
>I appreciate their swift and fair response.
>
>

Volvo has always been a great company...that just proves it...

---Tim G. in Toronto, Canada
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Participate in Direct Democracy: Visit the Canada Protest Page!
http://www.interlog.com/~kas/protest/canprot.htm

In article <328a7866.296591723@news.interlog.com>,
Tim G. <kas@interlog.com> wrote:
>Back on Tue, 05 Nov 1996 14:24:48 -0800, the esteemed writer Dan
><tse@mech.ubc.ca> keyed the following:
> 
>>I just got a call from the dealer that they would
>>ask Volvo to pick up the cost for the repair.
>>I appreciate their swift and fair response.
>
>Volvo has always been a great company...that just proves it...

Yes.  The response is pleasing but--to me at least--not at all
surprising. As a Volvo owner for a little over thirty-two years (still
driving the second one) this is the dealer quality I've become used to.
(In connection with a few smaller failures; fortunately nothing as
traumatic as Dan described.)

Saving my pennies for an 850 turbo wagon...

-- 
ted@wimsey.com  ted@eslvcr.wimsey.com  (Ted Powell)
http://www.wimsey.com/~ted/
Key fingerprint =  B0 E8 43 11 1B 6F A9 DA  FB 8A 89 64 1C C8 A8 E3 
Junk email? See: http://math-www.uni-paderborn.de/~axel/BL/blacklist.html

In article <55qj5l$eks@vanbc.wimsey.com>, ted@wimsey.com (Ted Powell) says:
>
>In article <328a7866.296591723@news.interlog.com>,
>Tim G. <kas@interlog.com> wrote:
>>Back on Tue, 05 Nov 1996 14:24:48 -0800, the esteemed writer Dan
>><tse@mech.ubc.ca> keyed the following:
>> 
>>>I just got a call from the dealer that they would
>>>ask Volvo to pick up the cost for the repair.
>>>I appreciate their swift and fair response.
>>
>>Volvo has always been a great company...that just proves it...
>
>Yes.  The response is pleasing but--to me at least--not at all
>surprising. As a Volvo owner for a little over thirty-two years (still
>driving the second one) this is the dealer quality I've become used to.
>(In connection with a few smaller failures; fortunately nothing as
>traumatic as Dan described.)
>
>Saving my pennies for an 850 turbo wagon...

I got the same level of support from a Chev. dealer.
Nothing new here; don't fool yourselves...

-- Maarten

On Tue, 05 Nov 1996 14:24:48 -0800, Dan <tse@mech.ubc.ca> wrote:

>I just got a call from the dealer that they would
>ask Volvo to pick up the cost for the repair.
>I appreciate their swift and fair response.
>
Did they say they would fix it under warranty, or just that they would
ask Volvo to fix it under warranty?   Will you be surprised by a bill
after it's repaired and Volvo says "Sorry?"   Will they ask for a
"percentage" to be paid by you? Be nice to know for sure up front.




..........................................
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        Everyone Has One, And
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