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6 total messages Started by Andy Mabbett Sat, 12 Feb 2000 00:00
Dell "personalised" web page woes
#164
Author: Andy Mabbett
Date: Sat, 12 Feb 2000 00:00
22 lines
1658 bytes
I set up my "personalised" page at;

        http://support.euro.dell.com/uk/en/home.asp

which is supposed, based on the unique identification of this PC, to
show what driver upgrades are available for it.

It doesn't seem very personalised. Not only are there broken links, but
several of the items seem to be redundant, or duplicate - Win NT
drivers, Win 95 patches, and patches for other territories, when I'm
using Win 98, as supplied, in the UK.

How am I, let alone a technically naive user, supposed to know which
drivers are the correct ones to use?

When I tried to report the problem, the scripting on their "comment"
form was broken.
-- 
Andy Mabbett                    Think Global - Act Local

*new version* of IrfanView (3.12), superb graphics utility, out now:
                http://stud1.tuwien.ac.at/~e9227474/english.htm
Re: Dell "personalised" web page woes
#165
Author: Ah Me?
Date: Sat, 12 Feb 2000 00:00
8 lines
1008 bytes
On Sat, 12 Feb 2000 12:46:15 +0000, Andy Mabbett
<andy@pigsonthewing.demon.co.uk> wrote:

[driver woes -dell site not working properly]

Drivers for what? You are better off bypassing Dell and using a
product which can apparently fetch drivers for your PC. I think
Symantec do such a program. I'll see what I can find out.
Re: Dell "personalised" web page woes
#166
Author: Andy Mabbett
Date: Sat, 12 Feb 2000 00:00
21 lines
1535 bytes
In article <38a577c2.5654180@news.wlv.ac.uk>, Ah Me? <me@me.com> writes
>[driver woes -dell site not working properly]
>
>Drivers for what?

All the "driven" components supplied with the PC.

> You are better off bypassing Dell and using a
>product which can apparently fetch drivers for your PC.

Clearly, if the Dell system doesn't work. Presumably it is meant to .

> I think
>Symantec do such a program. I'll see what I can find out.

Thanks.
-- 
Andy Mabbett                    Think Global - Act Local

*new version* of IrfanView (3.12), superb graphics utility, out now:
                http://stud1.tuwien.ac.at/~e9227474/english.htm
Re: Dell "personalised" web page woes
#167
Author: Andrew
Date: Sat, 12 Feb 2000 00:00
13 lines
1207 bytes
You think that's bad, when I did the same, it said my Dell Inspiron 7000
was a Celeron based PC, and not a full PII 400!

Not very effective if it is supposed to be a reflection of your
personalised service, especially as they say that it is based on the
'unique' id for your PC.



-- 
;-)
Andrew 
andrew@kolbe.demon.co.uk
Re: Dell "personalised" web page woes
#168
Author: David Lawson
Date: Sun, 13 Feb 2000 00:00
38 lines
2049 bytes
In article <IlM64NBXYVp4EwDO@pigsonthewing.demon.co.uk>, Andy Mabbett
<andy@pigsonthewing.demon.co.uk> writes
>I set up my "personalised" page at;
>
>        http://support.euro.dell.com/uk/en/home.asp
>
>which is supposed, based on the unique identification of this PC, to
>show what driver upgrades are available for it.

>
>It doesn't seem very personalised.

 As far as I remember, the personalisation is only a recognition of your
machine code to tell you which model you have. You can choose that for
yourself.

> Not only are there broken links, but
>several of the items seem to be redundant, or duplicate - Win NT
>drivers, Win 95 patches, and patches for other territories, when I'm
>using Win 98, as supplied, in the UK.

 They tend to leave all the drivers on the page because the
personalisation is so broad.

>
>How am I, let alone a technically naive user, supposed to know which
>drivers are the correct ones to use?
>

 What are you looking for?

>When I tried to report the problem, the scripting on their "comment"
>form was broken.


 I gave up bothering with comments because they never got answered. 
-- 
David Lawson - London
Re: Dell "personalised" web page woes
#169
Author: David Lawson
Date: Sun, 13 Feb 2000 00:00
24 lines
1795 bytes
In article <38a577c2.5654180@news.wlv.ac.uk>, Ah Me? <me@me.com> writes
>On Sat, 12 Feb 2000 12:46:15 +0000, Andy Mabbett
><andy@pigsonthewing.demon.co.uk> wrote:
>
>[driver woes -dell site not working properly]
>
>Drivers for what? You are better off bypassing Dell and using a
>product which can apparently fetch drivers for your PC. 

 Do you have a Dell? If not, don't guess. Bad advice can fuck up
people's machines. There are components (such as graphics cards) that
are tailored for Dell. If you try using other drivers, they can screw
things up.

>I think
>Symantec do such a program. I'll see what I can find out.

 You can find out here. It is the Norton Web service - which is very
slow. It also requires a Norton installation. Oilchange is a similar
service from McAfee-NAI. 
 Zdnet's http://www.updates.com is free - and a lot faster.

-- 
David Lawson - London
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