🚀 go-pugleaf

Can you post a link to a problemsome file?

It could be a Reader issue or a file issue. Adobe has pushed each new 
version of Reader to be stricter in its enforcement of pdf standards. So 
some old files do indeed not work on purpose. However, it could be an 
issue of Reader not working properly.

Mike

Here is a link to one page of a problem pdf - <http://ifile.it/4mapby1>. I tested the pdf on one of the virtual machines with Reader v9.1, and it crashed, with same error results as above. On the real machine with v8.1.3, it works fine.

Brian,

The file hosting service you used doesn't work for me. I cannot download 
the file. It just appears to give me ads and more ads no matter what 
link I try to click. Can I suggest you repost on something easier like 
acrobat.com.

...Mike

Please try <http://drop.io/gznqk7l>

Boy drop.io is SLOW. It took several minutes for the link page to 
render. I've got the file, it works fine on my Acrobat 9.1 so it should 
be fine under Reader 9.1 as well. Off hand I'd say a hardware issue. 
Perhaps something as simple as insufficient RAM. 1 GB RAM is not much 
even for XP especially if the RAM is shared for video.

Mike

I did further testing of 10 single page pdf files which I created from a single book. All 5 pdf files with images crashed in Reader v9.1. 0 of the 5 pdf files without images crashed in Reader v9.1. Reader v8.1.4 crashes on none of the 10 pdfs. Note that the crash always occurs in jp2klib.dll, which according to the file property description is 'JPEG2000 Core Library', which deals with images. So it seems the issue is in Adobe's jp2klib.dll, in combination with the hardware/software that I have. I used Microsoft's DirectX Diagnostic Tool to test DirectX, including visual tests of DirectDraw and Direct3D - everything worked as expected with no issues detected.

Some information about my hardware:
Display drivers=Nvidia v84.21
Video card=GeForce FX 5200 with 128 MB RAM
CPU=AMD Athlon (single core)
System RAM=1024 MB in 3 DIMMs

Further information about my hardware: (from the program System Information for Windows)

Motherboard:
Manufacturer=ASUSTeK Computer INC.
Model=<A7V133>
Version=REV 1.xx
Chipset Vendor=VIA Technologies Inc
Chipset Model=VT8363/5 KT133/KM133 System Controller
South Bridge=82C686B PCI to ISA Bridge
CPU=AMD Athlon
Cpu Socket=Slot A / Socket A [SOCKET A]
System Slots=5 PCI, 1 AGP
OnBoard devices=<unknown> (Disabled) Promise PDC20265

Memory Summary:
Location=System board or motherboard
Maximum Capacity=1536 MBytes
Memory Slots=3
Error Correction=None
Use=System memory

CPU Info:
Number of CPU(s)=One Physical Processor / One Core / One Logical Processor
Vendor=AuthenticAMD
CPU Full Name=AMD Athlon
CPU Name=AMD Athlon(tm) Processor
CPU Code Name=Thunderbird
Technology=0.18�
Platform Name=Slot A / Socket A
Type=Original OEM processor
FSB Mode=DDR
Type ID=0
CPU Clock=1323.68
L2 Cache Speed=1323.68 MHz
L2 Cache Speed=Full
CPU Family / Model / Stepping=6 / 4 / 4
L1 I-Cache=64 KB
L1 D-Cache=64 KB
L2 Cache=256 KB
RDMSR=00000000 00000000 00000000 00000000
MMX=Yes
MMX+=Yes
SSE=No
SSE2=No
SSE3=No
SSE4A=No
3DNow!=Yes
3DNow!+=Yes
DualCore=No
HyperThreading=No
AMD64=No
NX=No
VT=No
PowerNow!=No
LongHaul=No
LongRun=No
Architecture=x86

Video:
AdapterCompatibility=NVIDIA
AdapterDACType=Integrated RAMDAC
AdapterRAM=128 MBytes
Availability=3
Caption=NVIDIA GeForce FX 5200
ConfigManagerErrorCode=0
ConfigManagerUserConfig=false
CurrentBitsPerPixel=32
CurrentHorizontalResolution=1280
CurrentNumberOfColors=4294967296
CurrentNumberOfColumns=0
CurrentNumberOfRows=0
CurrentRefreshRate=60
CurrentScanMode=4
CurrentVerticalResolution=1024
Description=NVIDIA GeForce FX 5200
DeviceID=VideoController1
DeviceSpecificPens=-1
DriverDate=20060309212900.000000-000
DriverVersion=6.14.10.8421
InfFilename=oem6.inf
InfSection=nv4_NV3x
InstalledDisplayDrivers=nv4_disp.dll
MaxRefreshRate=75
MinRefreshRate=60
Monochrome=false
Name=NVIDIA GeForce FX 5200
NumberOfColorPlanes=1
PNPDeviceID=PCI\VEN_10DEDEV_0322SUBSYS_91101462REV_A1\49AEDED500008
Status=OK
VideoArchitecture=5
VideoMemoryType=2
VideoModeDescription=1280 x 1024 x 4294967296 colors
VideoProcessor=GeForce FX 5200
BitsPerPel=32
DeviceName=NVIDIA GeForce FX 5200
DisplayFlags=0
DisplayFrequency=60
LogPixels=96
PelsHeight=1024
PelsWidth=1280
SettingID=NVIDIA GeForce FX 5200
SpecificationVersion=1025
BitsPerPixel=32
ColorPlanes=1
DeviceEntriesInAColorTable=-1
HorizontalResolution=1280
RefreshRate=60
VerticalResolution=1024
VideoMode=1280 by 1024 pixels, True Color, 60 Hertz
Video Bios Version=Version 4.34.20.22.00
Video Bios Date=04/28/03
Name=GeForce FX 5200
Chip Type=GeForce FX 5200
DAC Type=Integrated RAMDAC
Memory=128 MBytes

BIOS:
BIOS Version=ASUS - 30303031, Award Medallion BIOS v6.0, Award Plug and Play BIOS Extension v1.0A, Award Modular BIOS v6.0
BIOS Date=04/23/02
BIOS Web Page=http://www.award.com
BIOS Vendor=Award Software, Inc.
Version=ASUS A7V-133 ACPI BIOS Revision 1009
Release=04/23/2002
BIOS Size=256 KB

Memory:
Location=System board or motherboard
Maximum Capacity=1536 MBytes
Memory Slots=3
Error Correction=None
Use=System memory
Maximum Memory Module Size=1024 MBytes
Device Set=DIMM 1
Device Locator=DIMM 1
Capacity=256 MBytes
Memory Type=Synchronous DRAM
Data Width=64 bits
Form Factor=DIMM
Total Width=72 bits
Device Locator=DIMM 2
Capacity=256 MBytes
Memory Type=Synchronous DRAM
Data Width=64 bits
Form Factor=DIMM
Total Width=72 bits
Device Locator=DIMM 3
Capacity=512 MBytes
Memory Type=Synchronous DRAM
Data Width=64 bits
Form Factor=DIMM
Total Width=72 bits

Is there any video acceleration that can be turned off?

Mike

Yes, I turned off video acceleration in my video card, but it made no difference.

Here is some information from Dr. Watson. It appears there is an illegal instruction being issued in JP2KLib.dll.

Exception number: c000001d (illegal instruction)

...

* ----> State Dump for Thread Id 0x980 <----*

eax=0000000c ebx=00000000 ecx=00000040 edx=021de290 esi=00000000 edi=021de27c
eip=033b277d esp=0012ddd0 ebp=0012dec0 iopl=0 nv up ei ng nz na po cy
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000287

* ** ERROR: Symbol file could not be found. Defaulted to export symbols for E:\Program Files\Adobe\Reader 9.0\Reader\JP2KLib.dll - function: JP2KLib!JP2KCodeStm__write
        033b275f 44 inc esp
        033b2760 2420 and al,0x20
        033b2762 03c0 add eax,eax
        033b2764 01442414 add [esp+0x14],eax
        033b2768 03c8 add ecx,eax
        033b276a 894c2418 mov [esp+0x18],ecx
        033b276e 8b4d20 mov ecx,[ebp+0x20]
        033b2771 3b5c2474 cmp ebx,[esp+0x74]
        033b2775 8bf3 mov esi,ebx
        033b2777 0f8db4010000 jnl JP2KLib!JP2KCodeStm__write+0xa29a (033b2931)
FAULT ->033b277d f30f100560af4003 movssx xmm0,dword ptr [JP2KLib+0x8af60 (0340af60)] ds:0023:0340af60=3c8a269f
        033b2785 8b4c245c mov ecx,[esp+0x5c]
        033b2789 f30f102d5caf4003 movssx xmm5,dword ptr [JP2KLib+0x8af5c (0340af5c)]
        033b2791 f30f103558af4003 movssx xmm6,dword ptr [JP2KLib+0x8af58 (0340af58)]
        033b2799 8b442450 mov eax,[esp+0x50]
        033b279d 0fc6c000 shufps xmm0,xmm0,0x0
        033b27a1 0f298424b0000000 movaps oword ptr [esp+0xb0],xmm0
        033b27a9 f30f100554af4003 movssx xmm0,dword ptr [JP2KLib+0x8af54 (0340af54)]
        033b27b1 0fc6c000 shufps xmm0,xmm0,0x0
        033b27b5 0f29842490000000 movaps oword ptr [esp+0x90],xmm0
        033b27bd f30f100550af4003 movssx xmm0,dword ptr [JP2KLib+0x8af50 (0340af50)]

* ----> Stack Back Trace <----* WARNING: Stack unwind information not available. Following frames may be wrong. ChildEBP RetAddr Args to Child 0012dec0 033b31d3 021de278 02af7de4 00000000 JP2KLib!JP2KCodeStm__write+0xa0e6 00000004 00000000 00000000 00000000 00000000 JP2KLib!JP2KCodeStm__write+0xab3c

...

* ----> State Dump for Thread Id 0x88c <----*

eax=00000000 ebx=00000000 ecx=00169b70 edx=ffffffff esi=0016ab40 edi=00000100
eip=7c90e4f4 esp=0275fe18 ebp=0275ff80 iopl=0 nv up ei pl zr na po nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246

* ** ERROR: Symbol file could not be found. Defaulted to export symbols for E:\WINDOWS\system32\ntdll.dll - function: ntdll!KiFastSystemCallRet
* ** ERROR: Module load completed but symbols could not be loaded for E:\WINDOWS\system32\cmfdll32.dll 7c90e4da e829000000 call ntdll!RtlRaiseException (7c90e508)
        7c90e4df 8b0424 mov eax,[esp]
        7c90e4e2 8be5 mov esp,ebp
        7c90e4e4 5d pop ebp
        7c90e4e5 c3 ret
        7c90e4e6 8da42400000000 lea esp,[esp]
        7c90e4ed 8d4900 lea ecx,[ecx]
        ntdll!KiFastSystemCall:
        7c90e4f0 8bd4 mov edx,esp
        7c90e4f2 0f34 sysenter
        ntdll!KiFastSystemCallRet:
        7c90e4f4 c3 ret
        7c90e4f5 8da42400000000 lea esp,[esp]
        7c90e4fc 8d642400 lea esp,[esp]
        ntdll!KiIntSystemCall:
        7c90e500 8d542408 lea edx,[esp+0x8]
        7c90e504 cd2e int 2e
        7c90e506 c3 ret
        7c90e507 90 nop
        ntdll!RtlRaiseException:
        7c90e508 55 push ebp
        7c90e509 8bec mov ebp,esp

* ----> Stack Back Trace <----*
* ** ERROR: Symbol file could not be found. Defaulted to export symbols for E:\WINDOWS\system32\RPCRT4.dll - WARNING: Stack unwind information not available. Following frames may be wrong.
* ** ERROR: Symbol file could not be found. Defaulted to export symbols for E:\WINDOWS\system32\kernel32.dll - ChildEBP RetAddr Args to Child
0275ff80 77e76caf 0275ffa8 77e76ad1 0016ab40 ntdll!KiFastSystemCallRet
0275ff88 77e76ad1 0016ab40 00150000 0016aa88 RPCRT4!I_RpcBCacheFree+0x61c
0275ffa8 77e76c97 00161460 0275ffec 7c80b713 RPCRT4!I_RpcBCacheFree+0x43e
0275ffb4 7c80b713 00169b70 00150000 0016aa88 RPCRT4!I_RpcBCacheFree+0x604
0275ffec 00000000 77e76c7d 00169b70 00000000 kernel32!GetModuleFileNameA+0x1b4

I have no cure, the only suggestion I can make is to report your finding 
directly to Adobe:


<http://www.adobe.com/cfusion/mmform/index.cfm?name=wishform>

Mike

Thank you Mike for the link and help. I reported the issue to Adobe.

MrBrian

Sounds like we have been seeing. Called tech support and they were not able to assist. We are using web based applications in which ALL reports go through Adobe Reader. Version 8.1 works fine.

Is there a fix?

I've had no reply from Adobe so far.