Christ HP are hard to deal with... (re: search C1534-90500)

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4 total messages Started by Robert Nicholson Fri, 05 Jan 1996 00:00

#141

Author: Robert Nicholson
Date: Fri, 05 Jan 1996 00:00

31 lines
1979 bytes

So here's the story...

I'm after C1534-90500 which is the upgrade kit to take a 3.5 DAT drive
to 5.25 form factor and includes a beige colored faceplate. I already
have this but the faceplate is grey.

So, I start with customer services and he asks me what dat drive I'm
using and I tell him a C1533A. Immediately he goes on about how it's a
OEM product and that they don't offer any support for it. Like that's
the product i'm interested in!!!! So he then asks me what PC I'm
installing it in and I say a generic 5.25 bay. He says well they
_probably_ only make the brackets to fit a HP PC's bay. Anybody know
if HP have their own standard for 5.25inch bays? I mean why would
they? So eventually he _relunctantly gives me a parts number and I
contact them and they say that they don't have it.

-------------------------------------------------------------------------------

Why must HP be so ____ing difficult to deal with?

All I want to know is a reseller in California (I'm in Seattle but the
Seattle resellers are totally incompetant) who can supply me with
this product.

I'm totally baffled why a company that makes such quality hardware
goes out of it's way to make it difficult for it's customers to
purchase it.

-- 
                  "For I am Costanza, lord of the Idiots"
            (PGP key: send email with Subject: request pgp key)

Re: Christ HP are hard to deal with... (re: search C1534-90500)

#143

Author: Elizabeth Flint
Date: Fri, 05 Jan 1996 00:00

22 lines
1748 bytes

My previous post ripped up HP because I was cut off after waiting for
30 minutes on a long-distance phone line, & then had to enter the
queue all over again.

I finally did get in touch with HP tech support - & to their credit,
they actually called ME back & stayed on for an hour.

Unfortunately, I still can't get Caere's Omnipage 6.0 to work
as it is supposed to, with my 4c HP scanner & Windows 95.
However, I HAVE now determined that the scanner is not the problem.
It works; DeskScan works; paperport works.

Are there any OCR bulletin boards or newsgroups out there?

I am at least pleased to report that someone at HP tech support took
the time to walk a very unhappy customer through testing & reinstallation
of the offending program, on their phone time.  I am still immensely
frustrated by the non-compatibility of my brand new computer, brand-new
scanner, and brand-new software, but at least can report to this audience
that HP has done their part.

Elizabeth Flint

Re: Christ HP are hard to deal with... (re: search C1534-90500)

#144

Author: Mark Overton
Date: Sat, 06 Jan 1996 00:00

24 lines
1628 bytes

robert@steffi.accessone.com (Robert Nicholson) writes:
>  So he then asks me what PC I'm
> installing it in and I say a generic 5.25 bay. He says well they
> _probably_ only make the brackets to fit a HP PC's bay. Anybody know
> if HP have their own standard for 5.25inch bays?

I'm not familiar with that kit, but I *am* familiar with HP's Vectra
computers.  Vectras have special rails which screw onto standard 5.25
drives.  I'll guess that upgrade kit includes these rails.  Just unscrew
them, and you'll have something that'll fit in a standard case.

> I mean why would they?

To make it easier to install and remove drives.  Easier to *install*
anyway because the rails snap in.  Removal involves reaching into the case
and pressing two plastic tabs hard, which is a hassle.

Good luck...

- Mark

------------------------------------------------------------------------------
Mark Overton,  Hewlett-Packard (San Diego Division),  mark@sdd.hp.com
"A hundred thousand lemmings can't be wrong." ... Unknown

Re: Christ HP are hard to deal with... (re: search C1534-90500)

#140

Author: Deutscher
Date: Thu, 11 Jan 1996 00:00

33 lines
2389 bytes

Elizabeth Flint (flinte@acpub.duke.edu) wrote:
: My previous post ripped up HP because I was cut off after waiting for
: 30 minutes on a long-distance phone line, & then had to enter the
: queue all over again.

: I finally did get in touch with HP tech support - & to their credit,
: they actually called ME back & stayed on for an hour.

: Unfortunately, I still can't get Caere's Omnipage 6.0 to work
: as it is supposed to, with my 4c HP scanner & Windows 95.
: However, I HAVE now determined that the scanner is not the problem.
: It works; DeskScan works; paperport works.

: Are there any OCR bulletin boards or newsgroups out there?

: I am at least pleased to report that someone at HP tech support took
: the time to walk a very unhappy customer through testing & reinstallation
: of the offending program, on their phone time.  I am still immensely
: frustrated by the non-compatibility of my brand new computer, brand-new
: scanner, and brand-new software, but at least can report to this audience
: that HP has done their part.

I know that that may not be the ultimate solution, but have you tried
to use Windoze 3.1 again? Maybe '96 is not compatible with the rest of your
stuff. Sometimes this happens with Micro$oftware...  Stefan

: Elizabeth Flint

--
===============================================================================
Stefan A. Deutscher, sad@utk.edu, (001)-423-[522-7845|974-7838|574-5897]
                                             home^    UTK^     ORNL^
===============================================================================

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