🚀 go-pugleaf

In article <1992Aug6.154239.10261@u.washington.edu>  
jcl@yonext.apl.washington.edu (James C. Luby) writes:
> We have a NeXT colorstation with the smaller of the two available color
> monitors (17" I believe).  It has started to fail intermittently.  We  
contacted
> NeXT to ask about repair and were told that their policy was to swap the
> monitor for a, presumably, new one at a cost of $1389!!!!!!  This seems a
> bit out of line for repair.  I'm wondering if anyone has a better suggestion
> including, for instance, third party replacement monitors. 

That is less than NeXT's recommended price for replacement for a 
NeXT repair center (at least looking at the March 1 price book I have).

a couple of suggestions...

You could try getting a video electronics shop to do component replacement.
Risky, but if they have worked with the model type (old 17"... I guess it's
a sony, but could be a phillips), they may have seen the problem before.

finally, are you sure it's the monitor?.  Can you swap monitors with another
color station and see if the problem follows the monitor or the slab.
color turbo board replacement prices are about 60% of the price of 
monitor replacement.
 
(Also, I assume it's out of it's one year warranty (yes, one year).
hindsight is 20/20, but extended warranty for the monitor and sound
box is only $330 a year (possibly less if your reseller provides
the service).)

- geoff
--
"The only thing obsoleted by Windows 3.1 is poking myself in the
eye with a pointed stick." - Gene Lee
---------------------------------------------------------------
Geoffrey Brunkhorst, RCF                    brunkhorst@Mayo.edu
Guggenheim 10                                    (507) 284-1805
Mayo Foundation, Rochester MN, 55905 USA     fax (507) 284-5231 

In article <1992Aug6.154239.10261@u.washington.edu>  
jcl@yonext.apl.washington.edu (James C. Luby) writes:

> We have a NeXT colorstation with the smaller of the two
> available color monitors (17" I believe).  It has started
> to fail intermittently.  We contacted NeXT to ask about
> repair and were told that their policy was to swap the
> monitor for a, presumably, new one at a cost of
> $1389!!!!!! 

How about smashing it to pieces with a sledgehammer?  You
could sell hits to NeXT owners that bought the same 17"
piece of junk display.  Make a video of the event and send it
to Steve Jobs.  Maybe NeXT will get the message.

It the mean time, don't be a fool and purchase another 17"
NeXT color display.  Purchase a nice 3rd party unit - we
love our Nanao T560i units.  They are much, much better
than NeXT's current offerings, even though they aren't painted
black.

--
Nathan Janette		"I'm a NeXTstep man,
Dept MB&B, Yale Univ	 I'm a NeXTcube guy"
New Haven, CT
nathan@laplace.biology.yale.edu (NeXT)

In article <1992Aug6.165212.14268@bmw.mayo.edu> brunkhorst@mayo.edu writes:

[ ]
> 
>(Also, I assume it's out of it's one year warranty (yes, one year).
>hindsight is 20/20, but extended warranty for the monitor and sound
>box is only $330 a year (possibly less if your reseller provides
>the service).)

Only $330! Give me a break. People should factor these costs in when 
considering getting a NeXT. What seems to be clear, is that being in the
NeXT world is a high cost experience. This goes against the current trend.
If NeXT can't keep its pric/performance [including maintenance] up to par,
then is it any wonder that software companies are supporting PC's and
Mac's[especially PC's].

Not everyone has a large NSF grant. In particular students could find themselvesin serious trouble going the NeXT route. Since students and other younger 
people are the future and provide much of the excitement and new ideas for
platforms, it goes without saying that I could never recommend that 
anyone buy a NeXT as long as NeXT has this BMW attitude. It's getting
worse not better.
 
NeXT needs to go for marketshare and not be content with small numbers of
computers desogned to be used only by programmers for mission critical
apps. Unless they change, and soon, they won't be around for long.

Philip McDunnough
University of Toronto
philip@utstat.toronto.edu


PS: $1300 is an absurd price for fixing their 17" poor quality monitor.

In article <1992Aug6.154239.10261@u.washington.edu>  
jcl@yonext.apl.washington.edu (James C. Luby) writes:
|   We have a NeXT colorstation with the smaller of the two available  
color
|   monitors (17" I believe).  It has started to fail intermittently.  We  
contacted
|   NeXT to ask about repair and were told that their policy was to swap  
the
|   monitor for a, presumably, new one at a cost of $1389!!!!!!  This  
seems a
|   bit out of line for repair.

Makes a good case for a service contract!!!

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