🚀 go-pugleaf

In article <4h59dc$fls@thor.atcon.com>, desroute@atcon.com says...
>
> We am looking for people who are or have experienced any or all of
>the following problems from Istar in Nova Scotia:
>
>        
>        - connection problems
>        - billing errors
>        -unavailability of proper support
>        -e-mail retreival errors
>        -or any other problem which was or is nstn's express responsabily 
>        -prepaid services that you feel has not been delivered by nstn
>(paying for service but not receiving) 
>
>We are looking for people that have had problems that can be
>considered as the fault of nstn/istar or their representatives.
>
>If you have experienced any of these problems please e-mail to our
>address the following information:
>
>        -description of your problem
>        -do you have records of the  problems (e-mails, faxes, etc.)
>        -how long you have been living with the problems
>        -what you were told by nstn rep's
>        -any other information you may feel is relevant 
>        -have you quit nstn and joined another isp and why you switched 
>
>If you do not want to add your name don't but names and return e-mail
>address's would be appreciated.
>
>This is just an initial call for people with problems, you will be
>informed of what the nature of this e-mail is in a return message to
>you.
>
>
>"All flames to be extinguished at the door please"
>
>

   Strange that the header comes from someone from atcon. Looks like atcon 
playing a cruel game to recruting customers from iSTAR. I would be curious to 
know how many atcon customers did have problems with their provider. No 
Flames intended.
-- 
Bernard Cormier
Moncton N.B. Canada
Have a nice day!
----------------

In article <4h59dc$fls@thor.atcon.com>, desroute@atcon.com says...
>
 
>This is just an initial call for people with problems, you will be
>informed of what the nature of this e-mail is in a return message to
>you.
>

I think this is something like being asked to buy a pig in a poke.I 
haven't fallen for that since I bought my first used car :-) 

In article <4h59dc$fls@thor.atcon.com>, desroute@atcon.com says...
>
> We am looking for people who are or have experienced any or all of
>the following problems from Istar in Nova Scotia:
> ....

Well... I can't help but be suspicious... I realize that I have spoken badly 
of iSTAR on occasion, but I now realize the phenomenal problems a service 
provider *must* be experiencing with connections being subscribed to at the 
rate they are.  To be honest, I think iSTAR has taken some excellent steps 
in improving customer relations lately.  There are still growing pains, but 
I think they have developed a future plan which will meet our needs for some 
time to come.  

The crunch for NSTN came with the merger.  I'm sure we all realize the 
organizational nightmare that must have ensued.  But the new iSTAR is 
starting to settle in, and service *has* improved greatly.  For example, I 
would challenge the original poster to let me know the last time he had a 
busy signal with Atlantic Connect.  I am a prime time user with iSTAR and 
have not gotten one busy signal in about 6 weeks now.  It amazes me every 
time I connect with the first ring.  

Obviously, the request to compile complaints is a personal one.  I can't see 
another provider using such underhanded tactics.  But I fail to see the 
reason for it.  I, for one, am very curious as to the nature.  And not 
stating this in the message is a little cowardly.

I believe Mr. Sweet should make his intentions known.  Is it possible a new 
provider is trying to recruit? Does Mr. Sweet think he can petition iSTAR?  
Is he possibly trying to launch legal action?  

Mr. Sweet... How can you expect people to blindly respond to such a request 
knowing full well that you intend to use the information for some unstated 
purpose?  I would never respond to such a suspicious advert.  If you had 
been more professional, you might have been taken seriously.

Darren Martell

"When the grass looks greener... it's probably been spray painted!"

Dave Sweet (desroute@atcon.com) wrote:
:  We am looking for people who are or have experienced any or all of
: the following problems from Istar in Nova Scotia:

Sounds like Atlantic Connect is planning a negative ad campaign.

I heard many good things about iStar (the least amount of busy signals is one.)

Dave Sweet wrote:
> 
>  We am looking for people who are or have experienced any or all of
> the following problems from Istar in Nova Scotia:
> 
> Yes it does sound like someone's luring customers away. If it is Atlantic 
Connect, then I believe that you would be getting less service if you 
switched. I have never (knock on wood) had a busy signal since I signed 
up in Sept. and I use this thing at slack and peak times everyday for 
work. The one time I had a problem it was with my E-Mail and it was 
rectified well within 24 hours. Being in the customer service business, I 
appreciate the effort. There will be difficult problems to resolve with 
internet connections; this is uncharted territory. I know some of the 
staff personnally and I'm sure that they take your concerns seriously. I 
do laugh at some of my friends who are with other providers and can only 
reliably get on when I'm in bed. Sure they are saving money, hehe. I hope 
 the other ISP's can bring their level of service up to NSTN's level but 
of course that is just my opinion for what it is worth.

Reid Crocker 
rcrocker@fox.nstn.ca

BTW: I call from Halifax so I have the luxury of lots of ports.

HI:

In general I have had good service from Istar since I signed on from 
another provider.  However, I have had problems shutting down after 
running in good shape and signing in.  If your company is not giving out 
the top software up to date etc and knows of any other ways to have their 
customers machines tweeked to top perfomance which will reduce long term 
problems.  Is there any information such as how to download new Netscape, 
new Pegasus, update baud for higher compression fro source.  This should 
come in very easy readable format from Istar.  I realize that it is 
expensive to have teckies helping all the time but this is not a phone 
system where a four year old can learn it in a few minutes.  Remember it 
is your customers that are your biggest advertisers, if people are not 
happy they will go to another provider like I did.

thanks for asking,

Gary W. Steele

In article <4h59dc$fls@thor.atcon.com>, desroute@atcon.com says...
>
> We am looking for people who are or have experienced any or all of
>the following problems from Istar in Nova Scotia:
>
>        
>        - connection problems
>        - billing errors
>        -unavailability of proper support
>        -e-mail retreival errors
>        -or any other problem which was or is nstn's express 
responsabily 
>        -prepaid services that you feel has not been delivered by nstn
>(paying for service but not receiving) 
>
>We are looking for people that have had problems that can be
>considered as the fault of nstn/istar or their representatives.
>
>If you have experienced any of these problems please e-mail to our
>address the following information:
>
>        -description of your problem
>        -do you have records of the  problems (e-mails, faxes, etc.)
>        -how long you have been living with the problems
>        -what you were told by nstn rep's
>        -any other information you may feel is relevant 
>        -have you quit nstn and joined another isp and why you switched 
>
>If you do not want to add your name don't but names and return e-mail
>address's would be appreciated.
>
>This is just an initial call for people with problems, you will be
>informed of what the nature of this e-mail is in a return message to
>you.
>
>
>"All flames to be extinguished at the door please"
>
>

-- 
"LM_Sports Pages","APP_0003"
"LM_News Paper","APP_0004"
"LM_Kids Stuff","APP_0007"
"LM_New Pages","App_0009"

desroute@atcon.com (Dave Sweet) wrote:
>We are looking for people that have had problems that can be
>considered as the fault of nstn/istar or their representatives.

>If you have experienced any of these problems please e-mail to our
>address the following information:

No Dave.... no problems at all..  I am VERY happy with iStar..  You
might want to try this bait over at ISIS.  I hear they have a fairly
unhappy group there.  ...  ...  at least that's how their newsgroup
reads.

Happy Fishing.