🚀 go-pugleaf

You probably could have just entered the default PIN for your phone (in the 
manual) and saved yourself a lot of grief...
"Bob Fry" <bobfry@mailinator.com> wrote in message 
news:r78la7n4.fsf@mailinator.com...
> If you have a Cingular phone and get a SIM card in the mail, stop!
> Don't install or activate it until you read this.
>
> I have a Cingular Samsung x427 phone (6 months old).  Got a letter
> yesterday with a replacement SIM card, "this critical upgrade should
> be done ASAP" yada yada.  So I took out the old card, put in the new,
> called and they activated the new card.
>
> BZZZZTTT!!  Bad move.  First, even though my phone was relatively new
> it couldn't handle the new card and locked up, insisting on a SIM
> password.  After entering bad passwords 3 times it's supposed to let
> Cingular generate a PUK number, but the card screwed up the phone so
> they couldn't do that.  And, since they had changed me to the new SIM
> card in their office I couldn't go back to using the old card.
>
> Bottom line, after 30 minutes or longer on the phone in the morning
> trying to get this resolved, I then spent 45 minutes in a Cingular
> store this evening with the result they're sending me a new phone that
> can handle the new card.
>
> This whole thing is FUBAR and someone's head will presumably roll at
> Cingular. If you get this letter and new SIM card in the mail, I
> recommend you take it to a Cingular store and let them verify your
> phone will work with it. 

>>>>> "JW" == JW  <jweb@swbell.net> writes:

    JW> You probably could have just entered the default PIN for your
    JW> phone (in the manual) and saved yourself a lot of grief...

No--they Cingular store guy spent a lot of time on the phone with tech
support, and they concluded the new SIM card damaged the phone so it
was demanding an unlock password that it would never accept.  There
was no password that would satisfy the now screwed-up phone.

Bob Fry wrote:
> No--they Cingular store guy spent a lot of time on the phone with tech
> support, and they concluded the new SIM card damaged the phone so it
> was demanding an unlock password that it would never accept.

Interesting... I wonder if you were in an older market with an original
SIM and phone that were not on the USA-410 network. Cingular sent you a
USA-410 SIM to conform with their new single network designation, but
your phone was "SIM-locked" to the original network, and you PUK-ed it
up when it really wanted a network unlock code (that your local store
is unlikely to have).

This seems really odd given the number of SIM-locked phones out
there... you think Cingular would realize the potential problem and
entice you to get a new phone (and pop the new SIM in at that time).
I'll have to keep an eye out for this since I still have a USA-150 SIM.

tg.

>>>>> "tom" == tom glaab <tomglaab@gmail.com> writes:

    tom> Bob Fry wrote:
    >> No--they Cingular store guy spent a lot of time on the phone
    >> with tech support, and they concluded the new SIM card damaged
    >> the phone so it was demanding an unlock password that it would
    >> never accept.

    tom> Interesting... I wonder if you were in an older market with
    tom> an original SIM and phone that were not on the USA-410
    tom> network. 

My original SIM card was Pacific Bell, about 6 years old, and that's
probably why they sent the new card.  But they clearly never bothered
to check what phone I had now, and if it would work with the new card.

Other screwups in the SIM card trade:

- they gave instructions in their letter on how to replace the SIM
card and activate the new one by calling a number, but never warned
about copying all your SIM-stored phone numbers to the phone so as not
to lose them.

- they haven't sent a new SIM card for my wife's phone which is
identical to mine (old SIM card).  Not that we would use it now
anyway.

In article <mzj74jum.fsf@mailinator.com>,
Bob Fry  <bobfry@mailinator.com> wrote:
>>>>>> "tom" == tom glaab <tomglaab@gmail.com> writes:
>
>    tom> Bob Fry wrote:
>    >> No--they Cingular store guy spent a lot of time on the phone
>    >> with tech support, and they concluded the new SIM card damaged
>    >> the phone so it was demanding an unlock password that it would
>    >> never accept.
>
>    tom> Interesting... I wonder if you were in an older market with
>    tom> an original SIM and phone that were not on the USA-410
>    tom> network. 
>
>My original SIM card was Pacific Bell, about 6 years old, and that's
>probably why they sent the new card.  But they clearly never bothered
>to check what phone I had now, and if it would work with the new card.
>
>Other screwups in the SIM card trade:
>
>- they gave instructions in their letter on how to replace the SIM
>card and activate the new one by calling a number, but never warned
>about copying all your SIM-stored phone numbers to the phone so as not
>to lose them.

Heh. When T-Mobile did this, they shipped a GemStar SIM card backup device  
so that the subscriber could transfer their phone directory.

Somewhere around Fri, 09 Dec 2005 20:38:39 -0800, while reading
alt.cellular.cingular, I think I thought I saw this post from Bob Fry
<bobfry@mailinator.com>:

>If you have a Cingular phone and get a SIM card in the mail, stop!
>Don't install or activate it until you read this.
>
>I have a Cingular Samsung x427 phone (6 months old).  Got a letter
>yesterday with a replacement SIM card, "this critical upgrade should
>be done ASAP" yada yada.  So I took out the old card, put in the new,
>called and they activated the new card.
>
>BZZZZTTT!!  Bad move.  First, even though my phone was relatively new
>it couldn't handle the new card and locked up, insisting on a SIM
>password.  After entering bad passwords 3 times it's supposed to let
>Cingular generate a PUK number, but the card screwed up the phone so
>they couldn't do that.  And, since they had changed me to the new SIM
>card in their office I couldn't go back to using the old card.
>
>Bottom line, after 30 minutes or longer on the phone in the morning
>trying to get this resolved, I then spent 45 minutes in a Cingular
>store this evening with the result they're sending me a new phone that
>can handle the new card.
>
>This whole thing is FUBAR and someone's head will presumably roll at
>Cingular. If you get this letter and new SIM card in the mail, I
>recommend you take it to a Cingular store and let them verify your
>phone will work with it.

Hmm, I have an old x426 Samsung phone (formerly AT&T, but unlocked to use my
Cingular SIM).  I got the new sim card, and it works fine.  My sim card was
about 4 or 5 years old (Cingular, not Pac Bell).

My family plan has 2 other users, and they didn't get the replacement sim.
Sounds like Cingular needs to get their act together.

-- 
Marty - public.forums (at) gmail (dot) com
"Those are my principles, and if you don't like them... 
well, I have others."   - Groucho Marx

I do not know what will happens to me, I just I signup with Cingular, I got 
Motorola V557, just shipped to me, and expected to get it tromorroww, do you 
thing they shipped with new SIM card?.

"Bob Fry" <bobfry@mailinator.com> wrote in message 
news:r78la7n4.fsf@mailinator.com...
> If you have a Cingular phone and get a SIM card in the mail, stop!
> Don't install or activate it until you read this.
>
> I have a Cingular Samsung x427 phone (6 months old).  Got a letter
> yesterday with a replacement SIM card, "this critical upgrade should
> be done ASAP" yada yada.  So I took out the old card, put in the new,
> called and they activated the new card.
>
> BZZZZTTT!!  Bad move.  First, even though my phone was relatively new
> it couldn't handle the new card and locked up, insisting on a SIM
> password.  After entering bad passwords 3 times it's supposed to let
> Cingular generate a PUK number, but the card screwed up the phone so
> they couldn't do that.  And, since they had changed me to the new SIM
> card in their office I couldn't go back to using the old card.
>
> Bottom line, after 30 minutes or longer on the phone in the morning
> trying to get this resolved, I then spent 45 minutes in a Cingular
> store this evening with the result they're sending me a new phone that
> can handle the new card.
>
> This whole thing is FUBAR and someone's head will presumably roll at
> Cingular. If you get this letter and new SIM card in the mail, I
> recommend you take it to a Cingular store and let them verify your
> phone will work with it. 

>>>>> "PM" == Pete M <nonspam@nonspam.com> writes:

    PM> I do not know what will happens to me, I just I signup with
    PM> Cingular, I got Motorola V557, just shipped to me, and
    PM> expected to get it tromorroww, do you thing they shipped with
    PM> new SIM card?.

Just to be sure, why not stop by a Cingular store with your phone and
new SIM card to make sure everything's fine.

Cingular has shipped my new replacement phone by 2-day UPS, but they
insist on a signature in person.  Of course we're not home during the
day, so now after two days of trying to deliver to an empty house I
get to drive to the UPS place 15 miles away, but ONLY between 9:30 and
10:00 pm!

All this because I trusted their @*!& letter....

...Not to mention the fact that if you try and activate the SIM and
your contract has expired, you have to agree to a new 2 year contract.
What a lousy trick!  Signing a contract is a valuable thing to give
away, if I was going to do that I am going to get all of my free
phones.

Andy Alexis

[POSTED TO alt.cellular.cingular - REPLY ON USENET PLEASE]

In <1134666146.539700.159550@g14g2000cwa.googlegroups.com> on 15 Dec 2005
09:02:26 -0800, aalexis@gmail.com wrote:

>...Not to mention the fact that if you try and activate the SIM and
>your contract has expired, you have to agree to a new 2 year contract.
>...

What makes you think that?  
-- 
Best regards,        SEE THE FAQ FOR CINGULAR WIRELESS AT
John Navas          <http://en.wikibooks.org/wiki/Cingular_Wireless_FAQ>