Thread View: sdnet.general
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Started by Michael Lodman
Sat, 29 Sep 2001 03:18
re: cox@home
Author: Michael Lodman
Date: Sat, 29 Sep 2001 03:18
Date: Sat, 29 Sep 2001 03:18
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Nobody is asking you to "use" them. In my opinion you are not only violating the spirit of the terms of the DOCSIS consortium, you are engaged in anti-competitive behavior. If there is a problem with DOCSIS, get it fixed. YOU are a member company, not Com21, they are merely trying to adhere to the method of business YOU formulated. Tell me - did you inform Com21 of the problems with their DOCSIS certified, @Home Level-2 approved modems? Have you attempted to resolve the issues withing the framework of your membership at CableLabs? Cable companies always have had a bizarre way of treating customers. I see that in your attempt to choke-off the conversation. However, it will not be dropped at this level, nor any other level I can bring to bear on the issue. Cox has approved the modems for use by granting them DOCSIS certification. Now stand behind it and fix your network. KANA San Diego wrote: > We're not using them. Providing a lengthy explanation does not change > this, nor will we engage in a debate about this. We tried them, we had > problems, we're not using them. > > Sincerely, > SD CCC HSD - Bryan > HSD Online Support Team > > Original Message Follows: > ------------------------ > This is not a reason. > > What is wrong with your servers? These modems have passed both DOCSIS > and @Home Level-2 testing - what is wrong with the San Diego installation? > > I have no intention of letting this matter drop. > KANA San Diego wrote: > > > Dear Mr. Lodman: > > > > Thank you for your email. The tests made here in San Diego did not > > show the Com21 to be realible enough to work on the servers.
re: cox@home (cont)
Author: Michael Lodman
Date: Sat, 29 Sep 2001 03:34
Date: Sat, 29 Sep 2001 03:34
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Me: What is the "issue"? You have yet to state what it is. As far as this customer can tell, Cox as a corporation is using DOCSIS modems, is on the @Home network, and is using Com21 modems in other locations. What is wrong with the San Diego network? What corporate decision are you referring to? By the way I am using the only email that the telephone support gave me last night. If you have a better one, a more "corporate" email address, please feel free to share it. You could have at any time, you know. You have a truly bizarre attitude towards your customers - not to mention a quite juvenile final riposte. Cox Customer "Service": Write in to complain all you want. The proverbial "squeaky wheel" will not get oiled. That sort of behaviour does not get rewarded here. Some think that they can resolve their issues through being vocal and persistent, it doesn't alter the issue. You will not engage us in a debate, you will only waste time typing. This is a technical support desk that you are writing and holding accountable for a corporate decision. Further e-mails from you on this topic will not be answered. This one was only read up until the third line. Sincerely, SD CCC HSD - Bryan HSD Online Support Team
Re: cox@home (cont)
Author: Brian
Date: Sat, 29 Sep 2001 03:55
Date: Sat, 29 Sep 2001 03:55
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I'm sorry to hear that type of answer to your problem. Be assured, it isn't that way everywhere. If I were you, I would definitely forward any and all correspondence you have had to their corporate office for review to see if that is indeed their policy in regards to the modem and their customer service procedures. Michael Lodman wrote: > Me: > > What is the "issue"? You have yet to state what it is. As far as this > customer can tell, Cox as a corporation is using DOCSIS modems, is on the > @Home network, and is using Com21 modems in other locations. What is wrong > with the San Diego network? > > What corporate decision are you referring to? By the way I am using the > only email that the telephone support gave me last night. If you have a > better one, a more "corporate" email address, please feel free to share it. > You could have at any time, you know. > > You have a truly bizarre attitude towards your customers - not to mention a > quite juvenile final riposte. > > Cox Customer "Service": > > Write in to complain all you want. The proverbial "squeaky wheel" will > not get oiled. That sort of behaviour does not get rewarded here. Some > think that they can resolve their issues through being vocal and > persistent, it doesn't alter the issue. You will not engage us in a > debate, you will only waste time typing. This is a technical support > desk that you are writing and holding accountable for a corporate > decision. Further e-mails from you on this topic will not be answered. > This one was only read up until the third line. > > Sincerely, > SD CCC HSD - Bryan > HSD Online Support Team
Re: cox@home (cont)
Author: ellis
Date: Sat, 29 Sep 2001 17:53
Date: Sat, 29 Sep 2001 17:53
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In article <3BB5461E.E28C4CA1@charter.net>, Brian <bswindle@charter.net> wrote: > I'm sorry to hear that type of answer to your problem. Be assured, it isn't >that way everywhere. If I were you, I would definitely forward any and all >correspondence you have had to their corporate office for review to see if that >is indeed their policy in regards to the modem and their customer service >procedures. The "corporate office" just filed chapter 11. They might not be too much help: http://public.wsj.com/sn/y/SB1001712629194436520.html -- http://www.spinics.net/photo/
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