🚀 go-pugleaf

In article <qeTHRNBoooQ9EwIZ@pigsonthewing.org.uk>, Andy Mabbett 
<andy@pigsonthewing.org.uk> writes
>I have an HP ScanJet 4200C scanner.
>
>I have visited the HP website, and downloaded the Win2K drivers for the
>scanner <sj655en.exe>
>
>I have installed the software and my machine recognises the scanner
>under device manager".
>
>When I boot my machine, the scanner heads move. The power light is on.
>
>When I try to run the software, I get the error "No scanning sources
>were found. Reinstall the scanning software. [2138]", and the software
>aborts. Needless to say, reinstalling the software, and the device, make
>no difference.
>
[snip]
>Why is this so bloody difficult?? :-(

I fear I've no easy or quick solutions - but with plenty of diligence 
plus research on the HP web site - and a lot of trial and error - I 
finally managed to get an HP5100c scanner working just fine with W2k. In 
part, I think, by downloading the (in my case) parallel port drivers 
from the original, non-HP, manufacturers' site!

Is yours a clean install or an "overwrite and upgrade"?  And as far as 
the scanner is concerned, what connection - parallel?  HP seem to prefer 
upgrades - their guidance didn't even cater for a fresh install in my 
case.  But mine involved a lot of "go into device manager and manually 
delete all the different drivers and bits that might be relevant - then 
try (again) installing the drivers" type of exercise ...  It would be 
hard for me to remember quite what I did (and I think the notes are at 
work) but I did finally get there in the end.

I have colleagues who are still struggling to get older HP scanners 
various, working with W2k.  Frankly, I personally think the driver 
software for the (older) HP scanners I've used is just pants - it's 
nasty to use (bit like Micro$oft, if you want to do what they want you 
to do it works, if you want to do something else it's either difficult, 
long-winded, laborious or just plain impossible) and horrible to 
install!

Let us have some more details - but I suspect you're on your own in 
large part.  [I have to say when I did this, I had the luxury of a test 
PC I could rebuild from a Ghost image every time one installation 
routine did something nasty ...]
-- 
David Pearson

On Sat, 27 Jul 2002 12:55:20 +0100, Andy Mabbett <andy@pigsonthewing.org.uk>
wrote:

>The downloaded software has unzipped to C:\sj655. That contains
>
>        hpupdate.exe
>        hplampc.exe
>        checkhw.exe
>
>what are these for? Why aren't they run by setup.exe - or are they? They
>don't seem to be referred to in the included documentation.
>
>C:\sj655 includes a sub-directory, "English", which also includes a
>setup.exe - what's that about?
>
>Why is this so bloody difficult?? :-(

Why indeed? !!

Just run setup.exe, which will install the drivers in the
correct locations.

-- 
___________________
Posted by J.

In message <DUwvviA$mtQ9Ewcm@cscc.demon.co.uk>, David Pearson
<dpearson@cscc.demon.co.uk> writes
>>Why is this so bloody difficult?? :-(
>
>I fear I've no easy or quick solutions

I've been reaching that conclusion :-(

>Is yours a clean install or an "overwrite and upgrade"?

Clean.

> And as far as the scanner is concerned, what connection - parallel?

USB

>Frankly, I personally think the driver software for the (older) HP
>scanners I've used is just pants - it's nasty to use (bit like
>Micro$oft, if you want to do what they want you to do it works, if you
>want to do something else it's either difficult, long-winded, laborious
>or just plain impossible) and horrible to install!

Yup :-(

>Let us have some more details

I have some advice from HP, which has resulted in a further problem; I
won't know if the former works until I've resolved the latter.

I've started another thread about that...

-- 
Andy Mabbett
                "May contain traces of nuts or seeds."

                                (label on a packet of popcorn)

In message <3d42fbe9.1293881@news.freeserve.net>, J.
<nordland37@hotmail.com> writes
>>Why is this so bloody difficult?? :-(
>
>Why indeed? !!
>
>Just run setup.exe, which will install the drivers in the correct
>locations.

Which bit of "I have installed the software and my machine recognises
the scanner under device manager" or "Needless to say, reinstalling the
software, and the device, make no difference" are you having trouble
understanding?
-- 
Andy Mabbett
                "May contain traces of nuts or seeds."

                                (label on a packet of popcorn)

In message <ymcBveBW0wQ9EwIT@pigsonthewing.org.uk>, Andy Mabbett 
<andy@pigsonthewing.org.uk> writes
>In message <3d42fbe9.1293881@news.freeserve.net>, J.
><nordland37@hotmail.com> writes
>>>Why is this so bloody difficult?? :-(
>>
>>Why indeed? !!
>>
>>Just run setup.exe, which will install the drivers in the correct
>>locations.
>
>Which bit of "I have installed the software and my machine recognises
>the scanner under device manager" or "Needless to say, reinstalling the
>software, and the device, make no difference" are you having trouble
>understanding?

I presume this device is dependant on Twain32 being installed??
-- 
r dumayne-morgan

In article <3d42fbe9.1293881@news.freeserve.net>, J. 
<nordland37@hotmail.com> writes
>>
>>Why is this so bloody difficult?? :-(
>
>Why indeed? !!
>
>Just run setup.exe, which will install the drivers in the
>correct locations.
>
Thus speaks someone who probably doesn't have experience of installing 
HP scanners!! :=)
-- 
David Pearson

In message <qeTHRNBoooQ9EwIZ@pigsonthewing.org.uk>, Andy Mabbett
<andy@pigsonthewing.org.uk> writes
>When I try to run the software, I get the error "No scanning sources
>were found. Reinstall the scanning software. [2138]", and the software
>aborts.

Here is HP's advice (edited to remove the very basic explanations):

        The issue you are facing can be caused due some files not
        installed while the installation process. To resolve this issue
        please uninstall and reinstall the HP scanning software in the
        safe mode.

        Please follow the steps listed below to uninstall and reinstall
        the scanning software in Safe Mode, avoiding any software or
        driver conflicts..

        Step 1: Disconnect the scanner from the computer system

        Step 2: Uninstall the HP scanning software

        Step 3: Delete all of the remaining files installed by the HP
                Scanning Software

                        Scanjet*
                        hpsc*
                        hpsj*


                Click File, then click Empty Recycle Bin.

        Step 4: Copy the installation files to the Desktop

                The drivers for many products can be downloaded free of
                charge from our Web site:

                        1.   Go to [I]

        Step 5: Restart the computer in Safe Mode


        Step 6: Install the HP Precisionscan software in Safe Mode

                Note: For more in-depth Safe Mode installation
                instruction, visit the following Web site [II].

                After the HP Scanjet scanning software has completed
                installing, shut down the computer system.

                Reconnect the scanner to the computer system using the
                USB, parallel or SCSI interface cable, then plug in the
                scanners power cord.

                Reconnect the scanner power cable to the scanner and
                power outlet.

                Restart the computer system.  The New Hardware prompt
                will appear upon restarting and install the necessary
                drivers.

[I]
<http://www.hp.com/cposupport/scanners/support_doc/bps05330.html>

[II]

<http://www.hp.com/cposupport/scanners/support_doc/bps03988.html >

The latter URL, includes:

        Windows 2000 Professional may experience unusual behavior when
        using Safe Mode. For information on this, please reference the
        Microsoft(R) support document Cannot Run Windows 2000 GUI-Mode
        Setup in Safe Mode (Q243068).

with a link to:

<http://support.microsoft.com/default.aspx?scid=kb;en-us;Q243068>

That, in turn, says:

        If you encounter any problems during this phase that require the
        system to restart, do not select any Safe-mode startup.

Needless to say, my machine will not start in Safe Mode (but hangs,
rather than producing the error on the MS page).

The HP page does not give advice on what to do in this circumstance.

Following the HP instructions without Safe Mode simply recreates the
position I was in when I started, with err or [2138] when I try to run
the software *even before reinstalling the scanner*.
-- 
Andy Mabbett
                "May contain traces of nuts or seeds."

                                (label on a packet of popcorn)

"r dumayne-morgan" <rickgt@gtrick.demon.co.uk> wrote in message
news:OzvQOaBARxQ9Ew$$@gtrick.demon.co.uk...
> In message <ymcBveBW0wQ9EwIT@pigsonthewing.org.uk>, Andy Mabbett
> <andy@pigsonthewing.org.uk> writes
> >In message <3d42fbe9.1293881@news.freeserve.net>, J.
> ><nordland37@hotmail.com> writes
> >>>Why is this so bloody difficult?? :-(
> >>
> >>Why indeed? !!
> >>
> >>Just run setup.exe, which will install the drivers in the correct
> >>locations.
> >
> >Which bit of "I have installed the software and my machine recognises
> >the scanner under device manager" or "Needless to say, reinstalling the
> >software, and the device, make no difference" are you having trouble
> >understanding?
>
> I presume this device is dependant on Twain32 being installed??

Bet money, that's the problem, as well :-) AM, ain't a clue and his
sarcastic remarks are well known:-((

CRF

On Sun, 28 Jul 2002 07:28:51 +0100, David Pearson <dpearson@cscc.demon.co.uk>
wrote:

>In article <3d42fbe9.1293881@news.freeserve.net>, J. 
><nordland37@hotmail.com> writes
>>>
>>>Why is this so bloody difficult?? :-(
>>
>>Why indeed? !!
>>
>>Just run setup.exe, which will install the drivers in the
>>correct locations.
>>
>Thus speaks someone who probably doesn't have experience of installing 
>HP scanners!! :=)

I've installed many HP scanners. All have gone in faultlessly
by just running the software supplied.

-- 
___________________
Posted by J.

In article <3d445b27.23296299@news.freeserve.net>, J. 
<nordland37@hotmail.com> writes
>>>
>>Thus speaks someone who probably doesn't have experience of installing
>>HP scanners!! :=)
>
>I've installed many HP scanners. All have gone in faultlessly
>by just running the software supplied.
>
"You must be lucky then"!!  I and several colleagues are having lots of 
problems getting older ones to work with W2k - it's not just me!  In our 
case, the software was flaky even with NT4 and needed a pile of patches.

Oh well.
-- 
David Pearson