Thread View: comp.dcom.modems.cable
7 messages
7 total messages
Started by hfggfh
Mon, 09 Aug 1999 00:00
Texas: Charter Communications SUCKS! (cont.)
Author: hfggfh
Date: Mon, 09 Aug 1999 00:00
Date: Mon, 09 Aug 1999 00:00
237 lines
10185 bytes
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The City Council of Ft. Worth has actually fined Marcus Communications in the past for ineptitude and poor customer support. Dejavue anyone!!!??? My situation persists. Here's the latest poop! Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem had JUST been released that morning and that was why he was late. LIE! Replaced old LanCity modem with new Gen. Inst. modem. and assigned different IP and subnet mask????? The modem stopped working the following morning and I've been down since. Well, not completely. Interesting thing, I can get aroung using my clunky W95 portable (very same IP config) but my NT desktop won't even ping the gateway address. I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH. It's as though some self appointed tin-badge Charter WAN admin has decided that all NT users are pirates and their MAC addresses are to filtered straight into the TCP/IP trash can. I'm expecting a call from home.com's executive offices Monday morning and they're going to catch an ear full. Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the dysfunctional desktop. Stay tuned!! Gosh I hate Charter!!!!!!!!!!!!! Willey (4.0 MCSE, A+, CCNA) ======================================================= Finally, somewhere to vent my frustration with the crappy Charter @HOME cable service! Ron, you are fortunate. I had the same problem Willey had. ONE WEEK to get out and replace my failing modem. Short synopsis: - Got service in May - I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network. Running Wingate with no problems. - Service worked fairly bullet-proof up until about 7/26. - Called Charter to schedule service. EVERYTIME I call it is at least a 30 minute hold time. They told me they could schedule someone to come out on 8/4! I bitched to no avail. - Cable modem spontaneously started working on 7/31 in the afternoon. It died again on 8/1 in the morning. - Called on Monday 8/2. They said they could have someone out on 8/3. - Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40). Replaced old LanCity modem with new Gen. Inst. modem. After taking about 20 minutes to register, the modem worked until I went to bed at approx. midnight. - The modem was working in the morning of 8/4, but by the time I got home from work, it had stopped working. - I called service and after holding for the 30 minutes, was told that my "Frequency was too low" and they would have someone out to check it at the "junction box" within 24-48 hours. - It still wasn't working when I got home on Thur. 8/5. I had noticed that the modem was registered on the network and I could actually ping my gateway and several other addresses around my gateway, but I could not ping my DNS. I called again. I was on hold for 30 minutes, yakked with "Level 1" for 30 minutes where he took me through the obligatory script and finally gave up and sent me to "Second Level". I was on hold for ANOTHER 30 minutes before the "senior tech" came on. I explained to him that my modem was working, I could ping the gateway, but that nothing was working because I couldn't ping any of the DNS. I was on the phone for an hour with him trying various things (I had already tried), and came up empty. Then they started asking the "excuse" questions to try and put the blame on me. "Do you have more than one NIC?" - Yes. "Are you running anything on the machine like a proxy server?" - Well, yes Wingate, but I've been running this way for months with no problems. "Well, we can't support you if you are doing that". What a load of crap. They can't fix THEIR problem, so they put the blame on me. - Tonight, I'm going to connect it to a generic WIN98 machine so they will have no excuses. Their service sucks, so @home is great when it works, but if it breaks, good luck getting it fixed. "Ronald P. Hunter" wrote: > Willey wrote: > > > > Be Forewarned! > > > > Charter Cable cannot support its customer base! > > > > I've been down since 7/29/99. > > > > Today, after numerous unmet deadlines, they tell me someone cannot come out > > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99. > > Unfortunately, the process doesn't exist where I can drive to some distant > > corner of Tarrant County and swap out my own freakin' modem. > > > > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!! > > Willey, > Call them, 429-1096 are ask (politely, but firmly) to speak with a > supervisor. -- > Ron Hunter rphunter@home.com -- *-------------------------------------------------------------------------* | James Lenaburg | Work: jlenabu@us.ibm.com | | Netfinity Server Technical Specialist | Home: extremist@home.com | | IBM Netfinity Servers | Web: members.home.net/extremist | |-------------------------------------------------------------------------| ============================================================================ === James, Same here... I'm in H314 (the number of my node) in N. R. H. and we were down the same time as you and yes it is great when it works but ... I have called and called, they send out a line tech and he checks the line and all his stuff is ok so it must be on the main Charter end modem... they say it's in the field end so the line tech replaced the node #H314 and it helped but I still lose sync way too often... so I called again and we will see. I have friends in Haltom City and they don't have half the problems I have... Randy James Lenaburg wrote in message <37AAF5F5.86B9D7A1@home.com>... >Finally, somewhere to vent my frustration with the crappy Charter @HOME cable >service! > >Ron, you are fortunate. I had the same problem Willey had. ONE WEEK to get out >and replace my failing modem. >Short synopsis: >- Got service in May >- I was running Windows NT with 2 NICS, 1 to Modem and 1 to my network. Running >Wingate with no problems. >- Service worked fairly bullet-proof up until about 7/26. >- Called Charter to schedule service. EVERYTIME I call it is at least a 30 minute >hold time. They told me they could schedule someone to come out on 8/4! I bitched >to no avail. >- Cable modem spontaneously started working on 7/31 in the afternoon. It died >again on 8/1 in the morning. >- Called on Monday 8/2. They said they could have someone out on 8/3. >- Tech came out (scheduled for 1:30 - 5:30, showed up at 5:40). Replaced old >LanCity modem with new Gen. Inst. modem. After taking about 20 minutes to >register, the modem worked until I went to bed at approx. midnight. >- The modem was working in the morning of 8/4, but by the time I got home from >work, it had stopped working. >- I called service and after holding for the 30 minutes, was told that my >"Frequency was too low" and they would have someone out to check it at the >"junction box" within 24-48 hours. >- It still wasn't working when I got home on Thur. 8/5. I had noticed that the >modem was registered on the network and I could actually ping my gateway and >several other addresses around my gateway, but I could not ping my DNS. I called >again. I was on hold for 30 minutes, yakked with "Level 1" for 30 minutes where he >took me through the obligatory script and finally gave up and sent me to "Second >Level". I was on hold for ANOTHER 30 minutes before the "senior tech" came on. I >explained to him that my modem was working, I could ping the gateway, but that >nothing was working because I couldn't ping any of the DNS. I was on the phone for >an hour with him trying various things (I had already tried), and came up empty. >Then they started asking the "excuse" questions to try and put the blame on me. >"Do you have more than one NIC?" - Yes. "Are you running anything on the machine >like a proxy server?" - Well, yes Wingate, but I've been running this way for >months with no problems. "Well, we can't support you if you are doing that". What >a load of crap. They can't fix THEIR problem, so they put the blame on me. >- Tonight, I'm going to connect it to a generic WIN98 machine so they will have no >excuses. > >Their service sucks, so @home is great when it works, but if it breaks, good luck >getting it fixed. > >"Ronald P. Hunter" wrote: > >> Willey wrote: >> > >> > Be Forewarned! >> > >> > Charter Cable cannot support its customer base! >> > >> > I've been down since 7/29/99. >> > >> > Today, after numerous unmet deadlines, they tell me someone cannot come out >> > to SWAP OUT THE FREAKIN' DEAD MODEM until 8/10/99. >> > Unfortunately, the process doesn't exist where I can drive to some distant >> > corner of Tarrant County and swap out my own freakin' modem. >> > >> > DO NOT BUY CHARTER CABLE MODEM SERVICES!!!!!!!!!! >> >> Willey, >> Call them, 429-1096 are ask (politely, but firmly) to speak with a >> supervisor. -- >> Ron Hunter rphunter@home.com > >-- >*-------------------------------------------------------------------------* >| James Lenaburg | Work: jlenabu@us.ibm.com | >| Netfinity Server Technical Specialist | Home: extremist@home.com | >| IBM Netfinity Servers | Web: members.home.net/extremist |
Re: Texas: Charter Communications SUCKS! (cont.)
Author: James Lenaburg
Date: Sun, 08 Aug 1999 00:00
Date: Sun, 08 Aug 1999 00:00
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Interesting. This is very similiar to the problem I've been having since they replace my LanCity with Gen. Inst. modem (I thought I was getting a good deal too). It worked for about 6 hours and then went down. Spent 4 hours on the phone with them over the next two nights trying to figure it out. Then ended up blaming it on my Windows NT system and two NICs! The next night, I hooked up my WIN95 machine and it works fine! The exact same config on my WinNT system wouldn't work either! I finally figured out that they must be hardcoding my MAC address in the system and they had my WIN95 MAC in their tables. I changed the MAC address on my WINNT system to match the WIN95's NIC and viola, TCPIP started working on my WINNT system. HOWEVER, I still cannot get NT to work as before because I continue to get a "Duplicate network name exists on the network" so my Networking won't start, only TCPIP. I'm using the Computer Name that THEY assigned me and it's telling me it's a duplicate. If I use it on the WIN95 machine it works! They must be doing SOMETHING to screw us NT users. They made the mistake of sending me a survey on their tech support! I filled it out, so we'll see if they get back to me on it. Otherwise, I'm going to continue pursue getting it put back so I can use NT. Maybe I'll try contacting the Keller City Council and see about getting them fined! Regards, James hfggfh wrote: > The City Council of Ft. Worth has actually fined Marcus Communications in > the past for ineptitude and poor customer support. > Dejavue anyone!!!??? > > My situation persists. > Here's the latest poop! > Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem > had JUST been released that morning and that was why he was late. LIE! > Replaced old LanCity modem with new Gen. Inst. modem. and assigned different > IP and subnet mask????? > The modem stopped working the following morning and I've been down since. > Well, not completely. > Interesting thing, I can get aroung using my clunky W95 portable (very same > IP config) but my NT desktop won't even ping the gateway address. > I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE > PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH. > It's as though some self appointed tin-badge Charter WAN admin has decided > that all NT users are pirates and their MAC addresses are to filtered > straight into the TCP/IP trash can. > I'm expecting a call from home.com's executive offices Monday morning and > they're going to catch an ear full. > Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the > dysfunctional desktop. > Stay tuned!! > > Gosh I hate Charter!!!!!!!!!!!!! > Willey (4.0 MCSE, A+, CCNA) -- *-------------------------------------------------------------------------* | James Lenaburg | Work: jlenabu@us.ibm.com | | Netfinity Server Technical Specialist | Home: extremist@home.com | | IBM Netfinity Servers | Web: members.home.net/extremist | |-------------------------------------------------------------------------|
Re: Texas: Charter Communications SUCKS! (cont.)
Author: Doug Sis Leininger
Date: Mon, 09 Aug 1999 00:00
Date: Mon, 09 Aug 1999 00:00
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If you hate Charter so much than take your business elsewhere. Can't you figure it out they don't support NT's. Ronald P. Hunter wrote in message <37AE54E3.7E178278@home.com>... >James, > If your Win95 system is working, and if you set your NT system to look like >the Win95 setup and it works, WHY do you think Charter@Home is at fault? Fix >your NT setup. It's that simple. > >-- >Ron Hunter rphunter@home.com > >James Lenaburg wrote: >> >> Interesting. This is very similiar to the problem I've been having since they >> replace my LanCity with Gen. Inst. modem (I thought I was getting a good deal >> too). It worked for about 6 hours and then went down. Spent 4 hours on the >> phone with them over the next two nights trying to figure it out. Then ended up >> blaming it on my Windows NT system and two NICs! >> >> The next night, I hooked up my WIN95 machine and it works fine! The exact same >> config on my WinNT system wouldn't work either! I finally figured out that they >> must be hardcoding my MAC address in the system and they had my WIN95 MAC in >> their tables. I changed the MAC address on my WINNT system to match the WIN95's >> NIC and viola, TCPIP started working on my WINNT system. HOWEVER, I still >> cannot get NT to work as before because I continue to get a "Duplicate network >> name exists on the network" so my Networking won't start, only TCPIP. I'm using >> the Computer Name that THEY assigned me and it's telling me it's a duplicate. >> If I use it on the WIN95 machine it works! They must be doing SOMETHING to >> screw us NT users. >> >> They made the mistake of sending me a survey on their tech support! I filled it >> out, so we'll see if they get back to me on it. Otherwise, I'm going to >> continue pursue getting it put back so I can use NT. >> >> Maybe I'll try contacting the Keller City Council and see about getting them >> fined! >> >> Regards, >> James >> >> hfggfh wrote: >> >> > The City Council of Ft. Worth has actually fined Marcus Communications in >> > the past for ineptitude and poor customer support. >> > Dejavue anyone!!!??? >> > >> > My situation persists. >> > Here's the latest poop! >> > Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem >> > had JUST been released that morning and that was why he was late. LIE! >> > Replaced old LanCity modem with new Gen. Inst. modem. and assigned different >> > IP and subnet mask????? >> > The modem stopped working the following morning and I've been down since. >> > Well, not completely. >> > Interesting thing, I can get aroung using my clunky W95 portable (very same >> > IP config) but my NT desktop won't even ping the gateway address. >> > I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE >> > PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH. >> > It's as though some self appointed tin-badge Charter WAN admin has decided >> > that all NT users are pirates and their MAC addresses are to filtered >> > straight into the TCP/IP trash can. >> > I'm expecting a call from home.com's executive offices Monday morning and >> > they're going to catch an ear full. >> > Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the >> > dysfunctional desktop. >> > Stay tuned!! >> > >> > Gosh I hate Charter!!!!!!!!!!!!! >> > Willey (4.0 MCSE, A+, CCNA) >> >> -- >> *-------------------------------------------------------------------------* >> | James Lenaburg | Work: jlenabu@us.ibm.com | >> | Netfinity Server Technical Specialist | Home: extremist@home.com | >> | IBM Netfinity Servers | Web: members.home.net/extremist | >> |-------------------------------------------------------------------------|
Re: Texas: Charter Communications SUCKS! (cont.)
Author: Ronald P. Hunter
Date: Mon, 09 Aug 1999 00:00
Date: Mon, 09 Aug 1999 00:00
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James, If your Win95 system is working, and if you set your NT system to look like the Win95 setup and it works, WHY do you think Charter@Home is at fault? Fix your NT setup. It's that simple. -- Ron Hunter rphunter@home.com James Lenaburg wrote: > > Interesting. This is very similiar to the problem I've been having since they > replace my LanCity with Gen. Inst. modem (I thought I was getting a good deal > too). It worked for about 6 hours and then went down. Spent 4 hours on the > phone with them over the next two nights trying to figure it out. Then ended up > blaming it on my Windows NT system and two NICs! > > The next night, I hooked up my WIN95 machine and it works fine! The exact same > config on my WinNT system wouldn't work either! I finally figured out that they > must be hardcoding my MAC address in the system and they had my WIN95 MAC in > their tables. I changed the MAC address on my WINNT system to match the WIN95's > NIC and viola, TCPIP started working on my WINNT system. HOWEVER, I still > cannot get NT to work as before because I continue to get a "Duplicate network > name exists on the network" so my Networking won't start, only TCPIP. I'm using > the Computer Name that THEY assigned me and it's telling me it's a duplicate. > If I use it on the WIN95 machine it works! They must be doing SOMETHING to > screw us NT users. > > They made the mistake of sending me a survey on their tech support! I filled it > out, so we'll see if they get back to me on it. Otherwise, I'm going to > continue pursue getting it put back so I can use NT. > > Maybe I'll try contacting the Keller City Council and see about getting them > fined! > > Regards, > James > > hfggfh wrote: > > > The City Council of Ft. Worth has actually fined Marcus Communications in > > the past for ineptitude and poor customer support. > > Dejavue anyone!!!??? > > > > My situation persists. > > Here's the latest poop! > > Tech came out (two hours late) Saturday (8/8/99). Said new brand of modem > > had JUST been released that morning and that was why he was late. LIE! > > Replaced old LanCity modem with new Gen. Inst. modem. and assigned different > > IP and subnet mask????? > > The modem stopped working the following morning and I've been down since. > > Well, not completely. > > Interesting thing, I can get aroung using my clunky W95 portable (very same > > IP config) but my NT desktop won't even ping the gateway address. > > I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE "ONE > > PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH. > > It's as though some self appointed tin-badge Charter WAN admin has decided > > that all NT users are pirates and their MAC addresses are to filtered > > straight into the TCP/IP trash can. > > I'm expecting a call from home.com's executive offices Monday morning and > > they're going to catch an ear full. > > Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on the > > dysfunctional desktop. > > Stay tuned!! > > > > Gosh I hate Charter!!!!!!!!!!!!! > > Willey (4.0 MCSE, A+, CCNA) > > -- > *-------------------------------------------------------------------------* > | James Lenaburg | Work: jlenabu@us.ibm.com | > | Netfinity Server Technical Specialist | Home: extremist@home.com | > | IBM Netfinity Servers | Web: members.home.net/extremist | > |-------------------------------------------------------------------------|
Re: Texas: Charter Communications SUCKS! (cont.)
Author: Robert Griffith
Date: Mon, 09 Aug 1999 00:00
Date: Mon, 09 Aug 1999 00:00
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I wish all citys would do that. Robert -- I am getting my cable internet service paid for, Are you? Go to: http://www.gotoworld.com/getpaid/default.asp?rid=1017838516 In the Friend's Member ID field please enter 1017838516
Re: Texas: Charter Communications SUCKS! (cont.)
Author: Brad Lasky
Date: Mon, 09 Aug 1999 00:00
Date: Mon, 09 Aug 1999 00:00
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> Maybe I'll try contacting the Keller City Council and see about getting them > fined! Ok James contact someone to fine them. So when you do fine them, they charge their customers more to recount the money lost from various fines. Instead of a pissed off company at you, you'll have 6.4 million pissed off customers at you because you raised their prices! If you want something done, contact the Better Business Bureau. If they investigate the situation, and deem it necessary to fine them, we will all expect better service throughout their nation-wide cable system -- and possibly a slight raise in price. Brad P.S., if they don't support NT...raise hell to MS and the manufacturer of your cable modem.
Re: Texas: Charter Communications SUCKS! (cont.)
Author: Ronald P. Hunter
Date: Tue, 10 Aug 1999 00:00
Date: Tue, 10 Aug 1999 00:00
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That's easy to say, but not easy to DO. Many of us don't HAVE an alternative wideband option. 'Supporting' NT from the point of view of helpdesk support is one thing, but ANY OS should work on the system if the TCP/IP is properly configured. -- Ron Hunter rphunter@home.com Doug Sis Leininger wrote: > > If you hate Charter so much than take your business elsewhere. Can't you > figure it out they don't support NT's. > > Ronald P. Hunter wrote in message <37AE54E3.7E178278@home.com>... > >James, > > If your Win95 system is working, and if you set your NT system to look > like > >the Win95 setup and it works, WHY do you think Charter@Home is at fault? > Fix > >your NT setup. It's that simple. > > > >-- > >Ron Hunter rphunter@home.com > > > >James Lenaburg wrote: > >> > >> Interesting. This is very similiar to the problem I've been having since > they > >> replace my LanCity with Gen. Inst. modem (I thought I was getting a good > deal > >> too). It worked for about 6 hours and then went down. Spent 4 hours on > the > >> phone with them over the next two nights trying to figure it out. Then > ended up > >> blaming it on my Windows NT system and two NICs! > >> > >> The next night, I hooked up my WIN95 machine and it works fine! The > exact same > >> config on my WinNT system wouldn't work either! I finally figured out > that they > >> must be hardcoding my MAC address in the system and they had my WIN95 MAC > in > >> their tables. I changed the MAC address on my WINNT system to match the > WIN95's > >> NIC and viola, TCPIP started working on my WINNT system. HOWEVER, I > still > >> cannot get NT to work as before because I continue to get a "Duplicate > network > >> name exists on the network" so my Networking won't start, only TCPIP. > I'm using > >> the Computer Name that THEY assigned me and it's telling me it's a > duplicate. > >> If I use it on the WIN95 machine it works! They must be doing SOMETHING > to > >> screw us NT users. > >> > >> They made the mistake of sending me a survey on their tech support! I > filled it > >> out, so we'll see if they get back to me on it. Otherwise, I'm going to > >> continue pursue getting it put back so I can use NT. > >> > >> Maybe I'll try contacting the Keller City Council and see about getting > them > >> fined! > >> > >> Regards, > >> James > >> > >> hfggfh wrote: > >> > >> > The City Council of Ft. Worth has actually fined Marcus Communications > in > >> > the past for ineptitude and poor customer support. > >> > Dejavue anyone!!!??? > >> > > >> > My situation persists. > >> > Here's the latest poop! > >> > Tech came out (two hours late) Saturday (8/8/99). Said new brand of > modem > >> > had JUST been released that morning and that was why he was late. LIE! > >> > Replaced old LanCity modem with new Gen. Inst. modem. and assigned > different > >> > IP and subnet mask????? > >> > The modem stopped working the following morning and I've been down > since. > >> > Well, not completely. > >> > Interesting thing, I can get aroung using my clunky W95 portable (very > same > >> > IP config) but my NT desktop won't even ping the gateway address. > >> > I AM NOT USING PROXY, TWO NICS OR IN ANY WAY TRYING TO GET AROUND THE > "ONE > >> > PC/IP" HOME.COM RULE. I AM CONSIDERING A LAW SUIT THOUGH. > >> > It's as though some self appointed tin-badge Charter WAN admin has > decided > >> > that all NT users are pirates and their MAC addresses are to filtered > >> > straight into the TCP/IP trash can. > >> > I'm expecting a call from home.com's executive offices Monday morning > and > >> > they're going to catch an ear full. > >> > Meanwhile, I'm installing a tri-boot, W95-NTWS-NTS configuration, on > the > >> > dysfunctional desktop. > >> > Stay tuned!! > >> > > >> > Gosh I hate Charter!!!!!!!!!!!!! > >> > Willey (4.0 MCSE, A+, CCNA) > >> > >> -- > >> > *-------------------------------------------------------------------------* > >> | James Lenaburg | Work: jlenabu@us.ibm.com > | > >> | Netfinity Server Technical Specialist | Home: extremist@home.com > | > >> | IBM Netfinity Servers | Web: members.home.net/extremist > | > >> > |-------------------------------------------------------------------------|
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