Thread View: nz.comp
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Started by Howard
Wed, 20 Aug 2003 05:15
Avoid D-Link!
Author: Howard
Date: Wed, 20 Aug 2003 05:15
Date: Wed, 20 Aug 2003 05:15
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I have just spent the last hour waiting on the phone for D-Link technical support because my new ADSL modem won't install. At the end of one hour I called up again on a second phone and asked their sales dept what was going on. He said the one technical staffer they had was out to lunch (at 3pm Sydney time), and they don't normally have enough technical support call handlers. Some service. Especially when the tech call waiting message, repeated every 5 minutes, says "Your call is important to us, so we've placed you in a queue"! Just wanted to get a whinge off my chest.
Re: Avoid D-Link!
Author: Mauricio Freitas
Date: Wed, 20 Aug 2003 06:05
Date: Wed, 20 Aug 2003 06:05
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"Howard" <howhard1309@hotmail.com> wrote in message news:guD0b.121428$JA5.2777872@news.xtra.co.nz... > I have just spent the last hour waiting on the phone for D-Link technical > support because my new ADSL modem won't install. > > At the end of one hour I called up again on a second phone and asked their > sales dept what was going on. He said the one technical staffer they had was > out to lunch (at 3pm Sydney time), and they don't normally have enough > technical support call handlers. > > Some service. Especially when the tech call waiting message, repeated every > 5 minutes, says "Your call is important to us, so we've placed you in a > queue"! > > Just wanted to get a whinge off my chest. > No surprise here. I personally prefer Belkin products. -- Mauricio Freitas Handhelds, mobile: http://www.geekzone.co.nz Bluetooth guides: http://www.geekzone.co.nz/content.asp?contentid=449
Re: Avoid D-Link!
Author: Megatoolz.com - Computers, Etc -...
Date: Wed, 20 Aug 2003 08:23
Date: Wed, 20 Aug 2003 08:23
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Most tech support guys are morons at these sort of companies. What D-link modem do you have and is it Ext or Internal? There's a common setting that defaults on some ISPs which is wrong on these Internal ones -- Regards, LJ Boyd Megatoolz.com ---------------------------------------------------------------------------- ------------------------------------------------------------------------ Megatoolz.com - Computers | Internet | PC Security | Networking | Data Recovery http://www.megatoolz.com <--- Make It Your Browser's Start Page! 24hr On-Site Tech Support Available - 0402 616 574 ---------------------------------------------------------------------------- ------------------------------------------------------------------------ "Howard" <howhard1309@hotmail.com> wrote in message news:guD0b.121428$JA5.2777872@news.xtra.co.nz... > I have just spent the last hour waiting on the phone for D-Link technical > support because my new ADSL modem won't install. > > At the end of one hour I called up again on a second phone and asked their > sales dept what was going on. He said the one technical staffer they had was > out to lunch (at 3pm Sydney time), and they don't normally have enough > technical support call handlers. > > Some service. Especially when the tech call waiting message, repeated every > 5 minutes, says "Your call is important to us, so we've placed you in a > queue"! > > Just wanted to get a whinge off my chest. > >
Re: Avoid D-Link!
Author: Miro
Date: Wed, 20 Aug 2003 08:53
Date: Wed, 20 Aug 2003 08:53
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"Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in message news:3f432fed$1@duster.adelaide.on.net... > Most tech support guys are morons at these sort of companies. > What a complete load of shit.
Re: Avoid D-Link!
Author: derek / nul
Date: Wed, 20 Aug 2003 09:06
Date: Wed, 20 Aug 2003 09:06
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On Wed, 20 Aug 2003 18:23:08 +1000, "Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote: >Most tech support guys are morons at these sort of companies. That is a curious statement from someone in the 'business' >What D-link modem do you have and is it Ext or Internal? The dlink website appears to have only external ones? >There's a common setting that defaults on some ISPs which is wrong on these >Internal ones > >-- >Regards, >LJ Boyd >Megatoolz.com >---------------------------------------------------------------------------- >------------------------------------------------------------------------ >Megatoolz.com - Computers | Internet | PC Security | Networking | Data >Recovery >http://www.megatoolz.com <--- Make It Your Browser's Start Page! >24hr On-Site Tech Support Available - 0402 616 574 >---------------------------------------------------------------------------- >------------------------------------------------------------------------ >"Howard" <howhard1309@hotmail.com> wrote in message >news:guD0b.121428$JA5.2777872@news.xtra.co.nz... >> I have just spent the last hour waiting on the phone for D-Link technical >> support because my new ADSL modem won't install. >> >> At the end of one hour I called up again on a second phone and asked their >> sales dept what was going on. He said the one technical staffer they had >was >> out to lunch (at 3pm Sydney time), and they don't normally have enough >> technical support call handlers. >> >> Some service. Especially when the tech call waiting message, repeated >every >> 5 minutes, says "Your call is important to us, so we've placed you in a >> queue"! >> >> Just wanted to get a whinge off my chest. >> >> >
Re: Avoid D-Link!
Author: Megatoolz.com - Computers, Etc -...
Date: Wed, 20 Aug 2003 10:16
Date: Wed, 20 Aug 2003 10:16
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Have you dealt with many? I know I have and I hate it. Needs to check with her ISP what her VPI & VCI settings are as d-link's drivers are pretty messed up when it comes to those... -- Regards, LJ Boyd Megatoolz.com ---------------------------------------------------------------------------- ------------------------------------------------------------------------ Megatoolz.com - Computers | Internet | PC Security | Networking | Data Recovery http://www.megatoolz.com <--- Make It Your Browser's Start Page! 24hr On-Site Tech Support Available - 0402 616 574 ---------------------------------------------------------------------------- ------------------------------------------------------------------------ " Miro" <miro01@hotmail.com> wrote in message news:3f433701$0$28117$afc38c87@news.optusnet.com.au... > > "Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in > message news:3f432fed$1@duster.adelaide.on.net... > > Most tech support guys are morons at these sort of companies. > > > > What a complete load of shit. > >
Re: Avoid D-Link!
Author: Miro
Date: Wed, 20 Aug 2003 11:18
Date: Wed, 20 Aug 2003 11:18
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"Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in message news:3f434a87$1@duster.adelaide.on.net... > Have you dealt with many? I know I have and I hate it. > > Needs to check with her ISP what her VPI & VCI settings are as d-link's > drivers are pretty messed up when it comes to those... > You sound like someone that moved from LA ...... its always someone elses fault. Hey, here's an idea, find out what the deal is with the operating manual.
Re: Avoid D-Link!
Author: Megatoolz.com - Computers, Etc -...
Date: Wed, 20 Aug 2003 11:35
Date: Wed, 20 Aug 2003 11:35
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You sound like a complete moron straight from your own ass/arse. Have a look at the original post. He was complaining about their tech support/cust. service. I have found this case to be the same with dozens of companies in my dealings. And it's only getting worse, with them all going overseas. Are you a tech support guy? Or just defensive of them in general? Operating Manuals... well since most are written by Chinese people translating to Engrish, and the fact that they expect you to be an expert on installation hardware now days, manuals are utterly useless. I'll stick by my VPI/VCI configuration on the Modem. That is THE most common problem I've seen with people buying D-Link Internal Modems. BTW, sorry, I'm not from LA :-) -- Regards, LJ Boyd Megatoolz.com ---------------------------------------------------------------------------- ------------------------------------------------------------------------ Megatoolz.com - Computers | Internet | PC Security | Networking | Data Recovery http://www.megatoolz.com <--- Make It Your Browser's Start Page! 24hr On-Site Tech Support Available - 0402 616 574 ---------------------------------------------------------------------------- ------------------------------------------------------------------------ " Miro" <miro01@hotmail.com> wrote in message news:3f4358f2$0$28118$afc38c87@news.optusnet.com.au... > > "Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in > message news:3f434a87$1@duster.adelaide.on.net... > > Have you dealt with many? I know I have and I hate it. > > > > Needs to check with her ISP what her VPI & VCI settings are as d-link's > > drivers are pretty messed up when it comes to those... > > > > You sound like someone that moved from LA ...... its always someone elses > fault. Hey, here's an idea, find out what the deal is with the operating > manual. > >
Re: Avoid D-Link!
Author: Miro
Date: Wed, 20 Aug 2003 11:39
Date: Wed, 20 Aug 2003 11:39
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"Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in message news:3f435d01$1@duster.adelaide.on.net... > You sound like a complete moron straight from your own ass/arse. > > Have a look at the original post. He was complaining about their tech > support/cust. service. I have found this case to be the same with dozens of > companies in my dealings. And it's only getting worse, with them all going > overseas. Yeah it must be D-Links fault ...... the customer doesnt know what to do.
Re: Avoid D-Link!
Author: C
Date: Wed, 20 Aug 2003 13:21
Date: Wed, 20 Aug 2003 13:21
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" Miro" <miro01@hotmail.com> wrote in message news:3f435dec$0$28121$afc38c87@news.optusnet.com.au... > > "Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in > message news:3f435d01$1@duster.adelaide.on.net... > > You sound like a complete moron straight from your own ass/arse. > > > > Have a look at the original post. He was complaining about their tech > > support/cust. service. I have found this case to be the same with dozens > of > > companies in my dealings. And it's only getting worse, with them all > going > > overseas. > > Yeah it must be D-Links fault ...... the customer doesnt know what to do. Precisely!! Tech. support/customer service hotlines...........for customers who don't know what to do!!!! Do you really support the notion of "no after sales support"?? That would appear to rather unprofessional. If D-Link offer the support, they should honour their promise and provide it. C
Re: Avoid D-Link!
Author: colinco
Date: Wed, 20 Aug 2003 20:33
Date: Wed, 20 Aug 2003 20:33
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In article <3f435dec$0$28121$afc38c87@news.optusnet.com.au>, Miro wrote... > Yeah it must be D-Links fault ...... the customer doesnt know what to do. > D-Link's approval from Telecom was conditional on idiot proof instructions being included with the modem.
Re: Avoid D-Link!
Author: colinco
Date: Wed, 20 Aug 2003 20:34
Date: Wed, 20 Aug 2003 20:34
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In article <rbe6kv4tjggcge1vnoh190osbhb43fn2n7@4ax.com>, derek / nul wrote... > >What D-link modem do you have and is it Ext or Internal? > > The dlink website appears to have only external ones? > Did you look here? http://www.dlink.co.nz/products/broadband/dsl100/
Re: Avoid D-Link!
Author: Miro
Date: Wed, 20 Aug 2003 21:38
Date: Wed, 20 Aug 2003 21:38
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"C" <me@privacy.net> wrote in message news:bhvslr$3qdul$1@ID-197412.news.uni-berlin.de... > > " Miro" <miro01@hotmail.com> wrote in message > news:3f435dec$0$28121$afc38c87@news.optusnet.com.au... > > > > "Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in > > message news:3f435d01$1@duster.adelaide.on.net... > > > You sound like a complete moron straight from your own ass/arse. > > > > > > Have a look at the original post. He was complaining about their tech > > > support/cust. service. I have found this case to be the same with > dozens > > of > > > companies in my dealings. And it's only getting worse, with them all > > going > > > overseas. > > > > Yeah it must be D-Links fault ...... the customer doesnt know what to do. > > Precisely!! Tech. support/customer service hotlines...........for customers > who don't know what to do!!!! > Do you really support the notion of "no after sales support"?? That would > appear to rather unprofessional. If D-Link offer the support, they should > honour their promise and provide it. > C Is that like the traffic jam at peak hour ? Does that mean we dont have roads at peak hour ?
Re: Avoid D-Link!
Author: Miro
Date: Wed, 20 Aug 2003 21:39
Date: Wed, 20 Aug 2003 21:39
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"colinco" <colincomma@yawhoo.com> wrote in message news:MPG.19aea244b9b3830f9897ea@news.xtra.co.nz... > In article <3f435dec$0$28121$afc38c87@news.optusnet.com.au>, Miro > wrote... > > Yeah it must be D-Links fault ...... the customer doesnt know what to do. > > > D-Link's approval from Telecom was conditional on idiot proof > instructions being included with the modem. I hate to think what that implies.
Re: Avoid D-Link!
Author: Megatoolz.com - Computers, Etc -...
Date: Wed, 20 Aug 2003 23:20
Date: Wed, 20 Aug 2003 23:20
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Exactly ... I think Miro's thinking is slighty skewed. He can't help it though. Pour soul. :-) -- Regards, LJ Boyd Megatoolz.com ---------------------------------------------------------------------------- ------------------------------------------------------------------------ Megatoolz.com - Computers | Internet | PC Security | Networking | Data Recovery http://www.megatoolz.com <--- Make It Your Browser's Start Page! 24hr On-Site Tech Support Available - 0402 616 574 ---------------------------------------------------------------------------- ------------------------------------------------------------------------ "C" <me@privacy.net> wrote in message news:bhvslr$3qdul$1@ID-197412.news.uni-berlin.de... > > " Miro" <miro01@hotmail.com> wrote in message > news:3f435dec$0$28121$afc38c87@news.optusnet.com.au... > > > > "Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in > > message news:3f435d01$1@duster.adelaide.on.net... > > > You sound like a complete moron straight from your own ass/arse. > > > > > > Have a look at the original post. He was complaining about their tech > > > support/cust. service. I have found this case to be the same with > dozens > > of > > > companies in my dealings. And it's only getting worse, with them all > > going > > > overseas. > > > > Yeah it must be D-Links fault ...... the customer doesnt know what to do. > > Precisely!! Tech. support/customer service hotlines...........for customers > who don't know what to do!!!! > Do you really support the notion of "no after sales support"?? That would > appear to rather unprofessional. If D-Link offer the support, they should > honour their promise and provide it. > C > >
Re: Avoid D-Link!
Author: Megatoolz.com - Computers, Etc -...
Date: Wed, 20 Aug 2003 23:20
Date: Wed, 20 Aug 2003 23:20
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That analogy. just. doesnt. make. sense. -- Regards, LJ Boyd Megatoolz.com ---------------------------------------------------------------------------- ------------------------------------------------------------------------ Megatoolz.com - Computers | Internet | PC Security | Networking | Data Recovery http://www.megatoolz.com <--- Make It Your Browser's Start Page! 24hr On-Site Tech Support Available - 0402 616 574 ---------------------------------------------------------------------------- ------------------------------------------------------------------------ " Miro" <miro01@hotmail.com> wrote in message news:3f43ea68$0$28117$afc38c87@news.optusnet.com.au... > > "C" <me@privacy.net> wrote in message > news:bhvslr$3qdul$1@ID-197412.news.uni-berlin.de... > > > > " Miro" <miro01@hotmail.com> wrote in message > > news:3f435dec$0$28121$afc38c87@news.optusnet.com.au... > > > > > > "Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in > > > message news:3f435d01$1@duster.adelaide.on.net... > > > > You sound like a complete moron straight from your own ass/arse. > > > > > > > > Have a look at the original post. He was complaining about their tech > > > > support/cust. service. I have found this case to be the same with > > dozens > > > of > > > > companies in my dealings. And it's only getting worse, with them all > > > going > > > > overseas. > > > > > > Yeah it must be D-Links fault ...... the customer doesnt know what to > do. > > > > Precisely!! Tech. support/customer service hotlines...........for > customers > > who don't know what to do!!!! > > Do you really support the notion of "no after sales support"?? That would > > appear to rather unprofessional. If D-Link offer the support, they should > > honour their promise and provide it. > > C > > Is that like the traffic jam at peak hour ? Does that mean we dont have > roads at peak hour ? > >
Re: Avoid D-Link!
Author: Miro
Date: Thu, 21 Aug 2003 02:10
Date: Thu, 21 Aug 2003 02:10
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"Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in message news:3f44024f@duster.adelaide.on.net... > Exactly ... > > I think Miro's thinking is slighty skewed. He can't help it though. Pour > soul. :-) > > You should read the stats on why people phone tech support. Telstra has about 75% of calls to tell people to switch on the equipment. So now D-Link is at fault since people are just plain stupid and clog the system. I bet it turns out that most of the problem lies with the OS and not D-Link proudcts.
Re: Avoid D-Link!
Author: The person you think
Date: Thu, 21 Aug 2003 03:47
Date: Thu, 21 Aug 2003 03:47
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"C" <me@privacy.net> wrote in message news:bhvslr$3qdul$1@ID-197412.news.uni-berlin.de... > > " Miro" <miro01@hotmail.com> wrote in message > news:3f435dec$0$28121$afc38c87@news.optusnet.com.au... > > > > "Megatoolz.com - Computers, Etc - LJ Boyd" <tech@megatoolz.com> wrote in > > message news:3f435d01$1@duster.adelaide.on.net... > > > You sound like a complete moron straight from your own ass/arse. > > > > > > Have a look at the original post. He was complaining about their tech > > > support/cust. service. I have found this case to be the same with > dozens > > of > > > companies in my dealings. And it's only getting worse, with them all > > going > > > overseas. > > > > Yeah it must be D-Links fault ...... the customer doesnt know what to do. > > Precisely!! Tech. support/customer service hotlines...........for customers > who don't know what to do!!!! > Do you really support the notion of "no after sales support"?? Bra companies don't!
Re: Avoid D-Link!
Author: BnH
Date: Thu, 21 Aug 2003 17:51
Date: Thu, 21 Aug 2003 17:51
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Where you got your modem from? Try contacting your reseller first. Normally its just plain mistake connecting the device first before installing the driver [ DSL-200 problem ] =bob= "Howard" <howhard1309@hotmail.com> wrote in message news:guD0b.121428$JA5.2777872@news.xtra.co.nz... > I have just spent the last hour waiting on the phone for D-Link technical > support because my new ADSL modem won't install. > > At the end of one hour I called up again on a second phone and asked their > sales dept what was going on. He said the one technical staffer they had was > out to lunch (at 3pm Sydney time), and they don't normally have enough > technical support call handlers. > > Some service. Especially when the tech call waiting message, repeated every > 5 minutes, says "Your call is important to us, so we've placed you in a > queue"! > > Just wanted to get a whinge off my chest. > >
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