Thread View: comp.dcom.telecom.tech
11 messages
11 total messages
Started by Javier Henderson
Fri, 30 Aug 1996 00:00
Pacific Bell T1 install - NOT!
Author: Javier Henderson
Date: Fri, 30 Aug 1996 00:00
Date: Fri, 30 Aug 1996 00:00
27 lines
1234 bytes
1234 bytes
Just adding my own little "Pacific Bell Messed Up" thread... Circuit ordered over a month ago. Tech shows up on August 21, facilities isn't finished, tech leaves. Supervisor calls August 27, assures me they will install on the 30th. Tech calls on the 30th, facilities isn't finish, says he won't be coming in. Two days taken off, wasted. We'll see what happens on Tuesday, Sept 3rd. They promised they will finish this then. If someone from Pac Bell is reading... this is what people complain all the time, this is what you make excuses for, and this is why everyone truly hates doing business with you. "Pacific Bell Network... how would you use it?" goes your slogan. "You won't let me, why do you ask" goes my answer. -- -javier
Re: Pacific Bell T1 install - NOT!
Author: Larry Jandro
Date: Sat, 31 Aug 1996 00:00
Date: Sat, 31 Aug 1996 00:00
21 lines
1588 bytes
1588 bytes
Roy <garlic@garlic.com> wrote: >Ordered T1 in Early June. Install date of 7/7. >In early July, PacBell moves date to 8/1 >8/1, Tech shows up and installs line in wrong building. >8/7, Tech moves to right building but wrong room >8/8, Tech calls and says he will be out tomorrow. We exchange >pager numbers so he can get me to the site and I can show him >where >8/12, No one shows up. Pager number must be bad. Now they say its >a "change". Room number was never given. Back into the order queue. >Finally Pac Bell puts in right room on 8/22 but wires the jack >backwards. I have to flipflop the send/receive pairs. Pac Bell should get Bob Newhart to do their ISDN commercials. The above, with some modification, could be the script for one of his "phone" bits... Larry Jandro, Owner [On the office Gateway] * LJ Video Engineering * WARNING...!!! * * near San Francisco * Keyboard Not Attached * * http://www.ljvideo.com/larryj * Press F10 To Continue. *
Re: Pacific Bell T1 install - NOT!
Author: Roy
Date: Sat, 31 Aug 1996 00:00
Date: Sat, 31 Aug 1996 00:00
12 lines
1174 bytes
1174 bytes
Ordered T1 in Early June. Install date of 7/7. In early July, PacBell moves date to 8/1 8/1, Tech shows up and installs line in wrong building. 8/7, Tech moves to right building but wrong room 8/8, Tech calls and says he will be out tomorrow. We exchange pager numbers so he can get me to the site and I can show him where 8/12, No one shows up. Pager number must be bad. Now they say its a "change". Room number was never given. Back into the order queue. Finally Pac Bell puts in right room on 8/22 but wires the jack backwards. I have to flipflop the send/receive pairs.
Re: Pacific Bell T1 install - NOT!
Author: Rahul Dhesi
Date: Sat, 31 Aug 1996 00:00
Date: Sat, 31 Aug 1996 00:00
10 lines
779 bytes
779 bytes
In <3228655B.6FC7@garlic.com> Roy <garlic@garlic.com> writes: >Ordered T1... >...Tech shows up... Count your blessings, you are way ahead. -- Rahul Dhesi <dhesi@rahul.net> "please ignore Dhesi" -- Mark Crispin <mrc@CAC.Washington.EDU>
Re: Pacific Bell T1 install - NOT!
Author: Don Hurter
Date: Sun, 01 Sep 1996 00:00
Date: Sun, 01 Sep 1996 00:00
32 lines
2264 bytes
2264 bytes
In article <Dx19r6.DMI@oriole.sbay.org>, grep@cris.com (George Bonser) wrote: >Typical. You HAD BETTER watch over the installer VERY CAREFULLY these >days. PacBell is sending out techs that could not find their buttset >with both hands. If you ever do get an installer who does a good job (and there are indeed some people at PacBell who care about their work, believe it or not!) then get their name and request that they do all future installs whenever possible. Tell your sales rep that you'd like whoever it is to be put at the top of the list when you order new service. Besides predictable performance from someone whose work you've already seen, you and the installer save time because you don't have to spend so much time going over your facilities layout with each future job. Unfortunately, for repairs, you have little choice over who shows up, because the dispatch schedule is unpredictable (PacBell simply send out whoever happens to be available at that moment.) I've seen some installers who run roughshod over our wiring rooms, sometimes doing more damage than they were sent to repair. If you are particularly upset by any given installer, report them to your sales rep, and escalate the job if they aren't performing. It may seem like pissing against the wind sometimes, but you will eventually make a dent in PacBell's evaluation process. And by the same token, send a positive note to whoever handles your account if you feel someone did an exception job. If you intend to keep a long term relation with PacBell, or any other vendor for that matter, what comes around goes around (except for cable installers, which I don't want to go into right now :-( -- Don
Re: Pacific Bell T1 install - NOT!
Author: Earl Wallace
Date: Sun, 01 Sep 1996 00:00
Date: Sun, 01 Sep 1996 00:00
32 lines
2100 bytes
2100 bytes
In article <322A6B10.52FC@visi.com>, Al Angen <aangen@visi.com> wrote: >Roy wrote: >> >> Ordered T1 in Early June. Install date of 7/7. >> In early July, PacBell moves date to 8/1 >> 8/1, Tech shows up and installs line in wrong building. >> 8/7, Tech moves to right building but wrong room >> 8/8, Tech calls and says he will be out tomorrow. We exchange >> pager numbers so he can get me to the site and I can show him >> where >> 8/12, No one shows up. Pager number must be bad. Now they say its >> a "change". Room number was never given. Back into the order queue. >> Finally Pac Bell puts in right room on 8/22 but wires the jack >> backwards. I have to flipflop the send/receive pairs. > > >We have to pay extra to get PREMIUM service like this from US West. >If you think it's fun getting setup, wait until you have to depend on >keeping the line running! > >Turn them upside down and they're all broken. I have had PacBell contractors/installers out at least 10 times just to get plain old analog lines installed. It seems that ever since PacBell decided to farm out the installation of copper wires, things have gotten worst. What really bothers me is how someone can come out to your site and declare that a pair works just great, yet there is no dial tone on the pair. What sort of testing are these guys doing? This happens all the time. I now order a zillion more lines than I need just in the hopes that at least 70% of them will be working at any one time.
Re: Pacific Bell T1 install - NOT!
Author: Al Angen
Date: Mon, 02 Sep 1996 00:00
Date: Mon, 02 Sep 1996 00:00
23 lines
1502 bytes
1502 bytes
Roy wrote: > > Ordered T1 in Early June. Install date of 7/7. > In early July, PacBell moves date to 8/1 > 8/1, Tech shows up and installs line in wrong building. > 8/7, Tech moves to right building but wrong room > 8/8, Tech calls and says he will be out tomorrow. We exchange > pager numbers so he can get me to the site and I can show him > where > 8/12, No one shows up. Pager number must be bad. Now they say its > a "change". Room number was never given. Back into the order queue. > Finally Pac Bell puts in right room on 8/22 but wires the jack > backwards. I have to flipflop the send/receive pairs. We have to pay extra to get PREMIUM service like this from US West. If you think it's fun getting setup, wait until you have to depend on keeping the line running! Turn them upside down and they're all broken. -Al
Re: Pacific Bell T1 install - NOT!
Author: Philip Brown
Date: Mon, 02 Sep 1996 00:00
Date: Mon, 02 Sep 1996 00:00
18 lines
1192 bytes
1192 bytes
In article <Dx19r6.DMI@oriole.sbay.org>, George Bonser <grep@cris.com> wrote: >Typical. You HAD BETTER watch over the installer VERY CAREFULLY these >days. PacBell is sending out techs that could not find their buttset >with both hands. > Tell me about it. the pacbell guys are screwing around with the "little green box" for our building all the time. a few months ago.. we hadn't ordered ANY changes. They were workign on someone else's line... AND THEY DISCONNECTED OUR T1! (and left it like that.. and it took three days for them to figure this out) -- -------------------------------------------------- phil@bolthole.com
Re: Pacific Bell T1 install - NOT!
Author: Don Hurter
Date: Mon, 02 Sep 1996 00:00
Date: Mon, 02 Sep 1996 00:00
24 lines
1718 bytes
1718 bytes
In article <50g4qe$p96@shellx.best.com>, bolthole@best.com (Philip Brown) wrote: >Tell me about it. >the pacbell guys are screwing around with the "little green box" for our >building all the time. >a few months ago.. we hadn't ordered ANY changes. They were workign on >someone else's line... AND THEY DISCONNECTED OUR T1! >(and left it like that.. and it took three days for them to figure this out) Those PacBell techs just can't help themselves when it comes to messing with the interface boxes! Two years ago we had the exact same thing happen to us... THREE TIMES! Once the interface box was vandalized because they left the doors unlocked, and this was after I had called priority repair two days earlier to report it before anything bad might happen (which obviously fell on deaf ears.) After that fiasco we had our T1's delivered over new fiber facilities, and all our analog lines transferred over to a direct underground cable with no intermediate connections, which pretty much solved the B-box problem. It wasn't a particularly enjoyable task, however, since all those lines were in constant use. -- Don
Re: Pacific Bell T1 install - NOT!
Author: Javier Henderson
Date: Wed, 04 Sep 1996 00:00
Date: Wed, 04 Sep 1996 00:00
17 lines
1059 bytes
1059 bytes
A follow up to my own post... So now the 'new and improved' install date is 9/16. Two weeks after the original install date. By now we have three missed dates (with the corresponding wasted days I took off from work to be home when the PB guy was supposed to show up), and this new install date. Anyone care to guess what's going to happen on the 16th of September? "The Pacific Bell Network. How would you use it?" "You won't let me, why do you ask???" -- -javier
Re: Pacific Bell T1 install - NOT!
Author: Bob Anderson
Date: Fri, 06 Sep 1996 00:00
Date: Fri, 06 Sep 1996 00:00
8 lines
755 bytes
755 bytes
>at least you recieved a circuit within the same calender year. >ordered T-1 Nov. 94 from US West >will not belabor the excuses. >installed March 96 -- Bob Anderson andersonbo@kpnwoa.mts.kpnw.org
Thread Navigation
This is a paginated view of messages in the thread with full content displayed inline.
Messages are displayed in chronological order, with the original post highlighted in green.
Use pagination controls to navigate through all messages in large threads.
Back to All Threads