🚀 go-pugleaf

Cydrome Leader <presence@mungepanix.com> wrote:

> There's some mandatory modem you need to get for $100. It's total 
> bullshit, but they don't seem to be items you replace all that often.

I think you need it though, the one they gave me is a hybrid of sorts, does
the adsl2+ or whatever it's called compatability, which is only good to 6mb
and the other mode for the "up to 24mb".

I dunno, maybe there is no difference but at least the Moto nvg510 they gave
me doesn't use that stupid mac address based firewall. That drove me nuts
when trying to put two ip's on a single interface with some of the machines.

There is one stupid thing on that 510, there is no admin login. If you just
go to 192.168.1.254 on the lan, or someone visiting you, the default status
page shows the network key for the wireless, in plaintext.

They did have to come out a second time with me, like I mentioned, the
original install for uverse was 3 days because of the "new line", old
service and typical right hand doesn't know what the left was doing.

It was rock solid for two weeks, then around 5pm a couple fridays ago, it
just went to shit, kept rebooting, reds on the service/internet lights, no
sync. It didn't matter, we were busy otherwise and next morning, early, it
was ok again, but slower (maybe 3-3.5mb),

Then around 5pm again on saturday, same thing. And sunday night.

Monday morning, it was close to 7am and was still rebooting, so I called
service and after they tried for 20 minutes to talk to the thing, they
decided it was some kind of line problem, but surprisingly said they could
get someone out in a couple hours (before noon), that same day.

They actually sent someone out who was pretty sharp, after listening to my
explanation of the problem, he said it sounded like the alley lights.
According to him they have had problems with grounding in some areas where
when the alley lights fire up, the dsl/uverse goes to shit because of
interference.

He probed around for a while and did find something wrong in the back casing
drop thing behind the house (in the alley), which I guess they use for
splicing the individual drops to the house. As soon as he did whatever he
did, it synced right back up to 6mb again and been rock solid since.

Have to admit, besides the original installer who admitted he was only on
the job for a month, the rest of the techs they sent for troubleshooting have
hit the problem on the head with the first shot.

And I did get the first bills already, the new pots line and uverse, looks
like it's going to be around $50 a month in savings for the 12 months,
around $70 total vs. the $120 old. So not too bad overall.

-bruce
bje@ripco.com

Bruce Esquibel <bje@ripco.com> wrote:

>They actually sent someone out who was pretty sharp, after listening to my
>explanation of the problem, he said it sounded like the alley lights.

City electricians improperly grounded them?

Bruce Esquibel <bje@ripco.com> wrote:
> Cydrome Leader <presence@mungepanix.com> wrote:
>> There's some mandatory modem you need to get for $100. It's total 
>> bullshit, but they don't seem to be items you replace all that often.
>
> I think you need it though, the one they gave me is a hybrid of sorts, does
> the adsl2+ or whatever it's called compatability, which is only good to 6mb
> and the other mode for the "up to 24mb".

I think his objection is probably less that one does need different
equipment over "old" DSL and more that they're forcing him to purchase it
from them.  He could probably find one for a lot cheaper than $100.

Bruce Esquibel <bje@ripco.com> wrote:
> Cydrome Leader <presence@mungepanix.com> wrote:
> 
>> There's some mandatory modem you need to get for $100. It's total 
>> bullshit, but they don't seem to be items you replace all that often.
> 
> I think you need it though, the one they gave me is a hybrid of sorts, does
> the adsl2+ or whatever it's called compatability, which is only good to 6mb
> and the other mode for the "up to 24mb".

I'm not sure why I have to buy the damn modem, and not also buy some line 
card out in the alley or pay for some other crap.

My current speedstream 4100 is pretty dusty though. It says first booted 
upin March 2006 and has the old ugly SBC logo all over each page.

> I dunno, maybe there is no difference but at least the Moto nvg510 they gave
> me doesn't use that stupid mac address based firewall. That drove me nuts
> when trying to put two ip's on a single interface with some of the machines.
> 
> There is one stupid thing on that 510, there is no admin login. If you just
> go to 192.168.1.254 on the lan, or someone visiting you, the default status
> page shows the network key for the wireless, in plaintext.

All those devices are pretty jenky. I'm using a cisco ASA because it has 
POE so I can run my access point and a camera (I'm a cam whore) off it, 
plus it doesn't break VPN traffic like whatever the early 2000s IOS on my 
2620 had.

hopefully I don't run into the nonsense you did, but waching crappy 
youtube videos becomes obnoxious with 6Mb DSL if you want to see stuff at 
720hd or whatever they call it. Someody is traffic shaping that, somewhere 
along the line, but I can't determine who it is.

I just got two 3.8Ghz xeons for my 2006ish desktop at home, which I also 
got windows 7 for. Amusingly, throwing $30 upgrade parts from the computer 
scrapper places is still cheaper than just getting a new computer that can 
actually power 5 or 6 hard drives.

Cydrome Leader <presence@MUNGEpanix.com> wrote in
news:jlvp1o$ds3$1@reader1.panix.com: 

> 
> I called AT&T to see if I owe money as for some reason I don't get
> bills anymore.
> 
> My dry "elite" DSL went from $45 to $48, for 6Mb.
> 
> WTF.
> 
> so, I check if I can get uverse stuff for faster internet, at the same
> scam ripoff prices. I can see one of those boxes outside my window.
> 
> I can, so I order the 12Mb service which is supposed to be $50
> something per month or $35ish per month for 1 year if I commit to 1
> year. 
> 
> fine.
> 
> 
> There's some mandatory modem you need to get for $100. It's total 
> bullshit, but they don't seem to be items you replace all that often.
> 
> I opt for self install. I can operate a wire and an outlet all by
> myself and not lose $300 of work and pay $149 to be stood up by some
> install tech.
> 
> They even claim a due date of 4-13, whatever that really means:
> 
> Processing  We received your order and it's scheduled to 
> complete on the date displayed. 04/09/2012 04/13/2012 
> 
> Feel free to place your bets on how this order gets all jacked up. My 
> mailing address is different from my service address, but I clearly
> select the mailing address as the place to ship the scam modem to.

Both times I ordered the Uverse internet I had to pay $100 for the modem 
but I got an instant rebate/credit for $100. I don't have the TV package, 
so you may have gotten that if you were persistent. 

-- 
Coming to you from the beautiful Chicago suburbs

Geoff Gass <glg@tanzenmb.com> wrote:
>Bruce Esquibel <bje@ripco.com> wrote:
>>Cydrome Leader <presence@mungepanix.com> wrote:

>>>There's some mandatory modem you need to get for $100. It's total 
>>>bullshit, but they don't seem to be items you replace all that often.

>>I think you need it though, the one they gave me is a hybrid of sorts, does
>>the adsl2+ or whatever it's called compatability, which is only good to 6mb
>>and the other mode for the "up to 24mb".

>I think his objection is probably less that one does need different
>equipment over "old" DSL and more that they're forcing him to purchase it
>from them.  He could probably find one for a lot cheaper than $100.

No, his objection is the same as mine: AT&T customer service demands that
the subscriber buy new equipment, without having any ability to explain
why the old equipment is incompatible. On the cable side, DOCSIS 3.0 is
backwards compatible. Why isn't ADSL?

C.L., I'd be very curious to know if you could get it to work with your
current equipment.

Adam H. Kerman <ahk@chinet.com> wrote:
> Geoff Gass <glg@tanzenmb.com> wrote:
>>Bruce Esquibel <bje@ripco.com> wrote:
>>>Cydrome Leader <presence@mungepanix.com> wrote:
> 
>>>>There's some mandatory modem you need to get for $100. It's total 
>>>>bullshit, but they don't seem to be items you replace all that often.
> 
>>>I think you need it though, the one they gave me is a hybrid of sorts, does
>>>the adsl2+ or whatever it's called compatability, which is only good to 6mb
>>>and the other mode for the "up to 24mb".
> 
>>I think his objection is probably less that one does need different
>>equipment over "old" DSL and more that they're forcing him to purchase it
>>from them.  He could probably find one for a lot cheaper than $100.
> 
> No, his objection is the same as mine: AT&T customer service demands that
> the subscriber buy new equipment, without having any ability to explain
> why the old equipment is incompatible. On the cable side, DOCSIS 3.0 is
> backwards compatible. Why isn't ADSL?
> 
> C.L., I'd be very curious to know if you could get it to work with your
> current equipment.

well, I don't question that my current modem probably doesn't work at 
speeds much faster than I have now. I just recall the days where if you 
signed up, you got whatever hardware you needed included at no extra cost.

Cydrome Leader <presence@MUNGEpanix.com> wrote:
>Adam H. Kerman <ahk@chinet.com> wrote:
>>Geoff Gass <glg@tanzenmb.com> wrote:
>>>Bruce Esquibel <bje@ripco.com> wrote:
>>>>Cydrome Leader <presence@mungepanix.com> wrote:

>>>>>There's some mandatory modem you need to get for $100. It's total 
>>>>>bullshit, but they don't seem to be items you replace all that often.

>>>>I think you need it though, the one they gave me is a hybrid of sorts,
>>>>does the adsl2+ or whatever it's called compatability, which is only
>>>>good to 6mb and the other mode for the "up to 24mb".

>>>I think his objection is probably less that one does need different
>>>equipment over "old" DSL and more that they're forcing him to purchase it
>>>from them.  He could probably find one for a lot cheaper than $100.

>>No, his objection is the same as mine: AT&T customer service demands that
>>the subscriber buy new equipment, without having any ability to explain
>>why the old equipment is incompatible. On the cable side, DOCSIS 3.0 is
>>backwards compatible. Why isn't ADSL?

>>C.L., I'd be very curious to know if you could get it to work with your
>>current equipment.

>well, I don't question that my current modem probably doesn't work at 
>speeds much faster than I have now.

The lie they told me that I could "upgrade" to Uverse but my current
equipment wouldn't work even at the same speed. I decided it was a scam.

>I just recall the days where if you signed up, you got whatever
>hardware you needed included at no extra cost.

If you get insistent, they might give you a rebate. They always have
some stupid promotion going on.

Adam H. Kerman <ahk@chinet.com> wrote:
> Cydrome Leader <presence@MUNGEpanix.com> wrote:
>>Adam H. Kerman <ahk@chinet.com> wrote:
>>>Geoff Gass <glg@tanzenmb.com> wrote:
>>>>Bruce Esquibel <bje@ripco.com> wrote:
>>>>>Cydrome Leader <presence@mungepanix.com> wrote:
> 
>>>>>>There's some mandatory modem you need to get for $100. It's total 
>>>>>>bullshit, but they don't seem to be items you replace all that often.
> 
>>>>>I think you need it though, the one they gave me is a hybrid of sorts,
>>>>>does the adsl2+ or whatever it's called compatability, which is only
>>>>>good to 6mb and the other mode for the "up to 24mb".
> 
>>>>I think his objection is probably less that one does need different
>>>>equipment over "old" DSL and more that they're forcing him to purchase it
>>>>from them.  He could probably find one for a lot cheaper than $100.
> 
>>>No, his objection is the same as mine: AT&T customer service demands that
>>>the subscriber buy new equipment, without having any ability to explain
>>>why the old equipment is incompatible. On the cable side, DOCSIS 3.0 is
>>>backwards compatible. Why isn't ADSL?
> 
>>>C.L., I'd be very curious to know if you could get it to work with your
>>>current equipment.
> 
>>well, I don't question that my current modem probably doesn't work at 
>>speeds much faster than I have now.
> 
> The lie they told me that I could "upgrade" to Uverse but my current
> equipment wouldn't work even at the same speed. I decided it was a scam.

was it though? When you order service online, there's no option to remove 
the modem. When you call, you can't get online pricing.

>>I just recall the days where if you signed up, you got whatever
>>hardware you needed included at no extra cost.
> 
> If you get insistent, they might give you a rebate. They always have
> some stupid promotion going on.

the promotion I get is some amount removed from each bill for some many 
months.

Cydrome Leader <presence@mungepanix.com> wrote:

> was it though? When you order service online, there's no option to remove 
> the modem. When you call, you can't get online pricing.

I think it's some kind of loyalty program or something.

The second time I called that number to "upgrade" the service (which was the
one the first time told me to toss the letter), when they pulled up the
costs of the new service, it showed like $54 a month, $100 for the modem and
the fee for the "professional installation", which was like another $150 or
$200.

Once they entered the order though, the monthly dropped to $19.95 plus $15
for the statics, the modem and installation fees changed to "no charge".

Only other thing I can think of, maybe it stops the order people from giving
free service to their friends or something. The system applies the discounts
and wavied fees instead of the person writing up the order.

Keep in mind that whole pricing structure they use is a scam of sorts, if
you can actually find the tariff and rates, which are buried on their
website, the 3mb dsl service is actually valued at $121 a month for the
reoccuring rate.

-bruce
bje@ripco.com

Cydrome Leader <presence@mungepanix.com> wrote:

> well, I don't question that my current modem probably doesn't work at 
> speeds much faster than I have now. I just recall the days where if you 
> signed up, you got whatever hardware you needed included at no extra cost.

I don't think so, but could be wrong.

I think in the early days of Ameritech selling DSL, they might of included
the modem, but the modem wasn't a router nor did it do wifi.

It was just a blackbox to interface a single computer, you had to run some
kind of software on the machine to login and connect to the internet. But
you couldn't network, unless you shared the machine to other machines.

The modem was free or included with the service, but I don't think they ever
gave away the modem/router/wifi device, those they always charged for, maybe
as an upgrade to the stand alone modem, then as part of the basic
installation later.

Again, I'm a little different because I've always had static addresses but I
know in Jan of 2002 when I first signed up, there was a charge for the
Speedstream router, it wasn't free. No wifi either.

-bruce
bje@ripco.com

Cydrome Leader <presence@mungepanix.com> wrote:

So, the modem thing arrived today, shipped to the wrong address, of 
course. It was by chance I was leaving while the UPS guy was standing at 
the door.

that's all I know so far, I didn't have time to open the box yet.

Cydrome Leader <presence@mungepanix.com> wrote:
> Cydrome Leader <presence@mungepanix.com> wrote:
> 
> So, the modem thing arrived today, shipped to the wrong address, of 
> course. It was by chance I was leaving while the UPS guy was standing at 
> the door.
> 
> that's all I know so far, I didn't have time to open the box yet.

I opened the modem box.

the thing os fucking huge, like it's made by russians. It's seriousl like a foot wide, 2 inces 
thick and maybe 10 inches deep. 

Bonus- it has a huge fucking dent in it too.

And for Adam, my old modem is not running at 12Mb, just the original 6Mb, like before.

So yeah, you need the new 8 times larger and broken piece of shit modem to switch from DSL to 
uverse.

Cydrome Leader <presence@MUNGEpanix.com> wrote:
>Cydrome Leader <presence@mungepanix.com> wrote:
>>Cydrome Leader <presence@mungepanix.com> wrote:

>>So, the modem thing arrived today, shipped to the wrong address, of 
>>course. It was by chance I was leaving while the UPS guy was standing at 
>>the door.

>>that's all I know so far, I didn't have time to open the box yet.

>I opened the modem box.

>the thing os fucking huge, like it's made by russians. It's seriousl
>like a foot wide, 2 inces 
>thick and maybe 10 inches deep. 

>Bonus- it has a huge fucking dent in it too.

>And for Adam, my old modem is not running at 12Mb, just the original
>6Mb, like before.

Wow. They lied to me.

>So yeah, you need the new 8 times larger and broken piece of shit modem
>to switch from DSL to 
>uverse.

Gotta love the phone company.

Cydrome Leader <presence@mungepanix.com> wrote:

> the thing os fucking huge, like it's made by russians. It's seriousl like a foot wide, 2 inces 
> thick and maybe 10 inches deep. 

What the hell is it?

I just looked at mine, it's like 6x8x1, with the crappy plastic stand.

This one even has the dual voip jacks too.

I know the speedstreams were a bit smaller, but they didn't have wifi, at
least the one I had (that smoked).

This thing seems to be the same size as the 2wire to me.

-bruce
bje@ripco.com

Bruce Esquibel <bje@ripco.com> wrote in
news:jmbos8$8j2$1@remote5bge0.ripco.com: 

> Cydrome Leader <presence@mungepanix.com> wrote:
> 
>> the thing os fucking huge, like it's made by russians. It's seriousl
>> like a foot wide, 2 inces thick and maybe 10 inches deep. 
> 
> What the hell is it?
> 
> I just looked at mine, it's like 6x8x1, with the crappy plastic stand.
> 
> This one even has the dual voip jacks too.
> 
> I know the speedstreams were a bit smaller, but they didn't have wifi,
> at least the one I had (that smoked).
> 
> This thing seems to be the same size as the 2wire to me.

Residential gets the 2-Wire, which are huge. If you get the phone service 
you also get the battery backup, another large piece of equipment. 

At my store they gave me the Motorola, which is smaller and has wireless N 
on it. I'm limited to 6mb here, though I'm out of the same street box as 
home. 

-- 
Coming to you from the beautiful Chicago suburbs

Eric <ericw2000@gmail.com> wrote:
> Bruce Esquibel <bje@ripco.com> wrote in
> news:jmbos8$8j2$1@remote5bge0.ripco.com: 
> 
>> Cydrome Leader <presence@mungepanix.com> wrote:
>> 
>>> the thing os fucking huge, like it's made by russians. It's seriousl
>>> like a foot wide, 2 inces thick and maybe 10 inches deep. 
>> 
>> What the hell is it?
>> 
>> I just looked at mine, it's like 6x8x1, with the crappy plastic stand.
>> 
>> This one even has the dual voip jacks too.
>> 
>> I know the speedstreams were a bit smaller, but they didn't have wifi,
>> at least the one I had (that smoked).
>> 
>> This thing seems to be the same size as the 2wire to me.
> 
> Residential gets the 2-Wire, which are huge. If you get the phone service 
> you also get the battery backup, another large piece of equipment. 

It's so fucking large it should come with rack mount ears.

So, it turns out they never switched me to uverse, because somebody could 
not get to the basement.

No idea why they need to get into the basement, there's nothing down 
there.

Amusingly, the tech called me at work, asking if I was home. I said no, 
and asked if he needed to get into the basement and the answer was no, 
just try it out after 8pm.

The crushed 2wire 1970s sized device doesn'y sync up with my existing DSL, 
and the existing DSL is still up and working.

I did get some robot spam email saying my order has been taken and I'll 
get a new modem or something like that.

Who want to bet that it's some refurb unit?

If you care, there's a huge uverse call center in AZ.

In article <jm3m05$5gk$1@remote5bge0.ripco.com>,
Bruce Esquibel  <bje@ripco.com> wrote:
>Cydrome Leader <presence@mungepanix.com> wrote:
>
>> well, I don't question that my current modem probably doesn't work at 
>> speeds much faster than I have now. I just recall the days where if you 
>> signed up, you got whatever hardware you needed included at no extra cost.
>
>I don't think so, but could be wrong.
>
>I think in the early days of Ameritech selling DSL, they might of included
>the modem, but the modem wasn't a router nor did it do wifi.
>
>It was just a blackbox to interface a single computer, you had to run some
>kind of software on the machine to login and connect to the internet. But
>you couldn't network, unless you shared the machine to other machines.

Worse, this crappy box just gave the computer (most at that time
were win98) the public IP address.

Exploit city.

--Ken

-- 
Ken R. Dye                               an optimist is a guy             |
Chicago, Illinois                        that has never had               |
http://dye.datsun510.com/index1.html     much experience                  |
dye1146 at g mail dot com                                    archy        |

Cydrome Leader <presence@mungepanix.com> wrote:
> Eric <ericw2000@gmail.com> wrote:
>> Bruce Esquibel <bje@ripco.com> wrote in
>> news:jmbos8$8j2$1@remote5bge0.ripco.com: 
>> 
>>> Cydrome Leader <presence@mungepanix.com> wrote:
>>> 
>>>> the thing os fucking huge, like it's made by russians. It's seriousl
>>>> like a foot wide, 2 inces thick and maybe 10 inches deep. 
>>> 
>>> What the hell is it?
>>> 
>>> I just looked at mine, it's like 6x8x1, with the crappy plastic stand.
>>> 
>>> This one even has the dual voip jacks too.
>>> 
>>> I know the speedstreams were a bit smaller, but they didn't have wifi,
>>> at least the one I had (that smoked).
>>> 
>>> This thing seems to be the same size as the 2wire to me.
>> 
>> Residential gets the 2-Wire, which are huge. If you get the phone service 
>> you also get the battery backup, another large piece of equipment. 
> 
> It's so fucking large it should come with rack mount ears.
> 
> So, it turns out they never switched me to uverse, because somebody could 
> not get to the basement.
> 
> No idea why they need to get into the basement, there's nothing down 
> there.
> 
> Amusingly, the tech called me at work, asking if I was home. I said no, 
> and asked if he needed to get into the basement and the answer was no, 
> just try it out after 8pm.
> 
> The crushed 2wire 1970s sized device doesn'y sync up with my existing DSL, 
> and the existing DSL is still up and working.
> 
> I did get some robot spam email saying my order has been taken and I'll 
> get a new modem or something like that.
> 
> Who want to bet that it's some refurb unit?
> 
> If you care, there's a huge uverse call center in AZ.

we're in business.

I got another call from the install techm this time he said he needed to 
get into the basement. I sugged it probably wasn't needed as I already 
have DSL and no voice service, so just change whatever at the pole or vrad 
or wherever.

The guy sounded irritated, but said he'd try it.

I got home and my current DSL modem was flashing red, so I swapped it out 
for the russian komputer modem, which took a while to sync up, but it did 
come up. I had to create a new stupid AT&T email address as I don't know 
the old one or password, but I made up some shit and got past the 
registration intercept all traffic page.

I measured a legit 11.5Mb down, 1.5Mb up.

Other than neededing a new modem that's not all pounded in like the sides 
of some ghettomobile things look ok so far.

If anyone gives a damn as to why I haven't been around for a few days,
AT&T forced me to convert from DSL to Uverse and it took a couple of
days to provision my service. I had to buy another device, but we'll
see if I get the promised rebate.

I got the technical explanation as to why I couldn't use my existing ADSL2
device: Because Uverse is provisioned from the exchange, not the central
office.

Also some bullshit about pair bonding and how they hard coded the MAC
address into my account.

C.L., did you actually get your DSL device to work? Please tell me how.
I really want to send this equipment back.

Adam H. Kerman <ahk@chinet.com> wrote:

> C.L., did you actually get your DSL device to work? Please tell me how.
> I really want to send this equipment back.

I don't think you can use the old hardware anymore.

Even in CL's message, he said when he came home the old router was flashing
the red lights and had to hook up the oversized new one.

I think the protocol is the same (adsl2+) but the carrier it's sitting on
is all different (bonded pair). Something like that.

The old one sent the username/password, like you got told, the new ones use
the mac address or some other identifier.

I tried that here, after the problems were solved with the line and I needed
to put the router in it's final resting place, for yucks I plugged the new
line into the old 2wire, and nada. It just sat there trying to sync up and
never could.

It's sort of like your old analog tv, it goes thru the motion of picking up
OTA channels, but they aren't there anymore, so it doesn't work.

-bruce
bje@ripco.com

Adam H. Kerman <ahk@chinet.com> wrote:
> If anyone gives a damn as to why I haven't been around for a few days,
> AT&T forced me to convert from DSL to Uverse and it took a couple of
> days to provision my service. I had to buy another device, but we'll
> see if I get the promised rebate.
> 
> I got the technical explanation as to why I couldn't use my existing ADSL2
> device: Because Uverse is provisioned from the exchange, not the central
> office.
> 
> Also some bullshit about pair bonding and how they hard coded the MAC
> address into my account.
> 
> C.L., did you actually get your DSL device to work? Please tell me how.
> I really want to send this equipment back.

uverse only works with the new modem.

they send a replacement for the crushed one, but never gave me a return 
label. 

Cydrome Leader <presence@MUNGEpanix.com> wrote:
>Adam H. Kerman <ahk@chinet.com> wrote:

>>If anyone gives a damn as to why I haven't been around for a few days,
>>AT&T forced me to convert from DSL to Uverse and it took a couple of
>>days to provision my service. I had to buy another device, but we'll
>>see if I get the promised rebate.

>>I got the technical explanation as to why I couldn't use my existing ADSL2
>>device: Because Uverse is provisioned from the exchange, not the central
>>office.

>>Also some bullshit about pair bonding and how they hard coded the MAC
>>address into my account.

>>C.L., did you actually get your DSL device to work? Please tell me how.
>>I really want to send this equipment back.

>uverse only works with the new modem.

>they send a replacement for the crushed one, but never gave me a return 
>label. 

The return label was included in the paperwork in the oversized envelope
in the box the new device came in. It has an empty box for RMA number
which I'd get from customer service if I wish to send it back.

If you haven't thrown out the paperwork, you've already got the label.
You should probably send it back so they don't charge you for it.

How much did they bill you for your device?

Adam H. Kerman <ahk@chinet.com> wrote:
> Cydrome Leader <presence@MUNGEpanix.com> wrote:
>>Adam H. Kerman <ahk@chinet.com> wrote:
> 
>>>If anyone gives a damn as to why I haven't been around for a few days,
>>>AT&T forced me to convert from DSL to Uverse and it took a couple of
>>>days to provision my service. I had to buy another device, but we'll
>>>see if I get the promised rebate.
> 
>>>I got the technical explanation as to why I couldn't use my existing ADSL2
>>>device: Because Uverse is provisioned from the exchange, not the central
>>>office.
> 
>>>Also some bullshit about pair bonding and how they hard coded the MAC
>>>address into my account.
> 
>>>C.L., did you actually get your DSL device to work? Please tell me how.
>>>I really want to send this equipment back.
> 
>>uverse only works with the new modem.
> 
>>they send a replacement for the crushed one, but never gave me a return 
>>label. 
> 
> The return label was included in the paperwork in the oversized envelope
> in the box the new device came in. It has an empty box for RMA number
> which I'd get from customer service if I wish to send it back.

damn you're good.

> If you haven't thrown out the paperwork, you've already got the label.
> You should probably send it back so they don't charge you for it.
> 
> How much did they bill you for your device?

$100.

I got my first bill too:

Bill-At-A-Glance

Previous Balance		$  0.00
Payment				$  0.00
Adjustments			$  0.00
Balance				$  0.00
New Charges			$132.95
Total Amount Due		$132.95


Service Summary

Account Chages			$100.00
U-verse Internet		$ 32.95
Total New Charges		$132.95


Account Charges

One-Time Charges
Internet Gateway		$100.00

U-verse Internet
Monthly Charges Apr 19 / May 18	$ 29.96
(Promotional Offer)


What I'm not clear on is when do I get the credit if any for my previous 
DSL service. I don't recall when it's payed until, since they keep not 
mailing bills.

I need to lookup what day my service really went live and make sure I'm 
credited for those.

Only a phone company could take two charges and somehow turn that into 900 
line items.

Cydrome Leader <presence@MUNGEpanix.com> wrote:
>Adam H. Kerman <ahk@chinet.com> wrote:
>>Cydrome Leader <presence@MUNGEpanix.com> wrote:
>>>Adam H. Kerman <ahk@chinet.com> wrote:

>>>>If anyone gives a damn as to why I haven't been around for a few days,
>>>>AT&T forced me to convert from DSL to Uverse and it took a couple of
>>>>days to provision my service. I had to buy another device, but we'll
>>>>see if I get the promised rebate.

>>>>I got the technical explanation as to why I couldn't use my existing ADSL2
>>>>device: Because Uverse is provisioned from the exchange, not the central
>>>>office.

>>>>Also some bullshit about pair bonding and how they hard coded the MAC
>>>>address into my account.

>>>>C.L., did you actually get your DSL device to work? Please tell me how.
>>>>I really want to send this equipment back.

>>>uverse only works with the new modem.

>>>they send a replacement for the crushed one, but never gave me a return 
>>>label. 

>>The return label was included in the paperwork in the oversized envelope
>>in the box the new device came in. It has an empty box for RMA number
>>which I'd get from customer service if I wish to send it back.

>damn you're good.

If I were really good, I would have stated exactly how long you waited till
you threw all the packaging material and accompanying paperwork into the
river after receiving it.

>>How much did they bill you for your device?

>$100.

That's what the bastards told me, too.

I took the $15/month rate, same as I'd been paying on DSL, same 3 Mbyte speed.

>Only a phone company could take two charges and somehow turn that into 900 
>line items.

Heh.

Thanks for the information.

Adam H. Kerman <ahk@chinet.com> wrote:
> Cydrome Leader <presence@MUNGEpanix.com> wrote:
>>Adam H. Kerman <ahk@chinet.com> wrote:
>>>Cydrome Leader <presence@MUNGEpanix.com> wrote:
>>>>Adam H. Kerman <ahk@chinet.com> wrote:
> 
>>>>>If anyone gives a damn as to why I haven't been around for a few days,
>>>>>AT&T forced me to convert from DSL to Uverse and it took a couple of
>>>>>days to provision my service. I had to buy another device, but we'll
>>>>>see if I get the promised rebate.
> 
>>>>>I got the technical explanation as to why I couldn't use my existing ADSL2
>>>>>device: Because Uverse is provisioned from the exchange, not the central
>>>>>office.
> 
>>>>>Also some bullshit about pair bonding and how they hard coded the MAC
>>>>>address into my account.
> 
>>>>>C.L., did you actually get your DSL device to work? Please tell me how.
>>>>>I really want to send this equipment back.
> 
>>>>uverse only works with the new modem.
> 
>>>>they send a replacement for the crushed one, but never gave me a return 
>>>>label. 
> 
>>>The return label was included in the paperwork in the oversized envelope
>>>in the box the new device came in. It has an empty box for RMA number
>>>which I'd get from customer service if I wish to send it back.
> 
>>damn you're good.
> 
> If I were really good, I would have stated exactly how long you waited till
> you threw all the packaging material and accompanying paperwork into the
> river after receiving it.
> 
>>>How much did they bill you for your device?
> 
>>$100.
> 
> That's what the bastards told me, too.
> 
> I took the $15/month rate, same as I'd been paying on DSL, same 3 Mbyte speed.

I opted for the 12Mb service. I had 6 with DSL. I can't watch youtube 
stuff in HD with 6Mb service unless I let stuff buffer for a while first.

>>Only a phone company could take two charges and somehow turn that into 900 
>>line items.
> 
> Heh.
> 
> Thanks for the information.

I just noticed that my charges for service are $29 something, not $32 
something, which it mentions over and over again.

I have no idea why this is.

Cydrome Leader <presence@MUNGEpanix.com> wrote:
> I just noticed that my charges for service are $29 something, not $32 
> something, which it mentions over and over again.
>
> I have no idea why this is.

32 = 29 + taxes/fees/some other phone company BS?

Geoff Gass <glg@tanzenmb.com> wrote:
> Cydrome Leader <presence@MUNGEpanix.com> wrote:
>> I just noticed that my charges for service are $29 something, not $32 
>> something, which it mentions over and over again.
>>
>> I have no idea why this is.
> 
> 32 = 29 + taxes/fees/some other phone company BS?

there's no taxes on data only circuits. You only get ripped off by the 
phone company vs. them and local and federal taxes to keep dialtone in 
the trailer park or whatever they claim they need money for.

In article <jnnb2s$q46$2@reader1.panix.com>,
Cydrome Leader  <presence@MUNGEpanix.com> wrote:
>Geoff Gass <glg@tanzenmb.com> wrote:
>> Cydrome Leader <presence@MUNGEpanix.com> wrote:
>>> I just noticed that my charges for service are $29 something, not $32 
>>> something, which it mentions over and over again.
>>>
>>> I have no idea why this is.
>> 
>> 32 = 29 + taxes/fees/some other phone company BS?
>
>there's no taxes on data only circuits.

In Illinois there is a 15%(!!) 'telecommunications tax' on all data circuits.
City of Chicago also taxes data circuits.

*Many* providers bundle those in their base charge, and don't bother to
itemize it separately, but the gov't -does- get it's bite of your pocketbook.

Robert Bonomi <bonomi@host122.r-bonomi.com> wrote:
> In article <jnnb2s$q46$2@reader1.panix.com>,
> Cydrome Leader  <presence@MUNGEpanix.com> wrote:
>>Geoff Gass <glg@tanzenmb.com> wrote:
>>> Cydrome Leader <presence@MUNGEpanix.com> wrote:
>>>> I just noticed that my charges for service are $29 something, not $32 
>>>> something, which it mentions over and over again.
>>>>
>>>> I have no idea why this is.
>>> 
>>> 32 = 29 + taxes/fees/some other phone company BS?
>>
>>there's no taxes on data only circuits.
> 
> In Illinois there is a 15%(!!) 'telecommunications tax' on all data circuits.
> City of Chicago also taxes data circuits.
> 
> *Many* providers bundle those in their base charge, and don't bother to
> itemize it separately, but the gov't -does- get it's bite of your pocketbook.

if that's there it's bundled.

If AT&T is fucking over the city, I'm all for that too.

Cydrome Leader <presence@mungepanix.com> wrote:
> Adam H. Kerman <ahk@chinet.com> wrote:
>> Cydrome Leader <presence@MUNGEpanix.com> wrote:
>>>Adam H. Kerman <ahk@chinet.com> wrote:
>> 
>>>>If anyone gives a damn as to why I haven't been around for a few days,
>>>>AT&T forced me to convert from DSL to Uverse and it took a couple of
>>>>days to provision my service. I had to buy another device, but we'll
>>>>see if I get the promised rebate.
>> 
>>>>I got the technical explanation as to why I couldn't use my existing ADSL2
>>>>device: Because Uverse is provisioned from the exchange, not the central
>>>>office.
>> 
>>>>Also some bullshit about pair bonding and how they hard coded the MAC
>>>>address into my account.
>> 
>>>>C.L., did you actually get your DSL device to work? Please tell me how.
>>>>I really want to send this equipment back.
>> 
>>>uverse only works with the new modem.
>> 
>>>they send a replacement for the crushed one, but never gave me a return 
>>>label. 
>> 
>> The return label was included in the paperwork in the oversized envelope
>> in the box the new device came in. It has an empty box for RMA number
>> which I'd get from customer service if I wish to send it back.
> 
> damn you're good.
> 
>> If you haven't thrown out the paperwork, you've already got the label.
>> You should probably send it back so they don't charge you for it.
>> 
>> How much did they bill you for your device?
> 
> $100.
> 
> I got my first bill too:
> 
> Bill-At-A-Glance
> 
> Previous Balance                $  0.00
> Payment                         $  0.00
> Adjustments                     $  0.00
> Balance                         $  0.00
> New Charges                     $132.95
> Total Amount Due                $132.95
> 
> 
> Service Summary
> 
> Account Chages                  $100.00
> U-verse Internet                $ 32.95
> Total New Charges               $132.95
> 
> 
> Account Charges
> 
> One-Time Charges
> Internet Gateway                $100.00
> 
> U-verse Internet
> Monthly Charges Apr 19 / May 18 $ 29.96
> (Promotional Offer)
> 
> 
> What I'm not clear on is when do I get the credit if any for my previous 
> DSL service. I don't recall when it's payed until, since they keep not 
> mailing bills.

update!

so yes, they're now billing me for DSL aND uverse at the same time. stupid 
fuckers.

Cydrome Leader <presence@MUNGEpanix.com> wrote:

>I got my first bill too:

>Bill-At-A-Glance

>Previous Balance		$  0.00
>Payment				$  0.00
>Adjustments			$  0.00
>Balance				$  0.00
>New Charges			$132.95
>Total Amount Due		$132.95

>Service Summary

>Account Chages			$100.00
>U-verse Internet		$ 32.95
>Total New Charges		$132.95

>Account Charges

>One-Time Charges
>Internet Gateway		$100.00

>U-verse Internet
>Monthly Charges Apr 19 / May 18	$ 29.96
>(Promotional Offer)

The bastards billed me for a one-time $49 setup charge, you know, pushing
buttons on the computer. I got that reversed. They did not discount the
device as promised.

I should really send it back and go with Comcast if they don't stop
screwing around.

Cydrome Leader <presence@MUNGEpanix.com> wrote:

>update!

>so yes, they're now billing me for DSL aND uverse at the same time. stupid 
>fuckers.

Have you gotten these charges reversed yet?

Adam H. Kerman <ahk@chinet.com> wrote:
> Cydrome Leader <presence@MUNGEpanix.com> wrote:
> 
>>update!
> 
>>so yes, they're now billing me for DSL aND uverse at the same time. stupid 
>>fuckers.
> 
> Have you gotten these charges reversed yet?

I called in and they said, yes they were removed. We'll see if that's 
true.

Adam H. Kerman <ahk@chinet.com> wrote:
> Cydrome Leader <presence@MUNGEpanix.com> wrote:
> 
>>I got my first bill too:
> 
>>Bill-At-A-Glance
> 
>>Previous Balance               $  0.00
>>Payment                                $  0.00
>>Adjustments                    $  0.00
>>Balance                                $  0.00
>>New Charges                    $132.95
>>Total Amount Due               $132.95
> 
>>Service Summary
> 
>>Account Chages                 $100.00
>>U-verse Internet               $ 32.95
>>Total New Charges              $132.95
> 
>>Account Charges
> 
>>One-Time Charges
>>Internet Gateway               $100.00
> 
>>U-verse Internet
>>Monthly Charges Apr 19 / May 18        $ 29.96
>>(Promotional Offer)
> 
> The bastards billed me for a one-time $49 setup charge, you know, pushing
> buttons on the computer. I got that reversed. They did not discount the
> device as promised.
> 
> I should really send it back and go with Comcast if they don't stop
> screwing around.

comcast will violate you far more than AT&T ever could.

Cydrome Leader <presence@MUNGEpanix.com> wrote:
>Adam H. Kerman <ahk@chinet.com> wrote:
 
>>I should really send it back and go with Comcast if they don't stop
>>screwing around.

>comcast will violate you far more than AT&T ever could.

I know. That's why I dumped Comcast earlier.

Adam H. Kerman <ahk@chinet.com> wrote:
>Cydrome Leader <presence@MUNGEpanix.com> wrote:

>>I got my first bill too:

>>Bill-At-A-Glance

>>Previous Balance		$  0.00
>>Payment				$  0.00
>>Adjustments			$  0.00
>>Balance				$  0.00
>>New Charges			$132.95
>>Total Amount Due		$132.95

>>Service Summary

>>Account Chages			$100.00
>>U-verse Internet		$ 32.95
>>Total New Charges		$132.95

>>Account Charges

>>One-Time Charges
>>Internet Gateway		$100.00

>>U-verse Internet
>>Monthly Charges Apr 19 / May 18	$ 29.96
>>(Promotional Offer)

>The bastards billed me for a one-time $49 setup charge, you know, pushing
>buttons on the computer. I got that reversed. They did not discount the
>device as promised.

I called AT&T U-verse ordering department and explained I was promised a
discount on the device since they refused to restart DSL. The woman waived
the charge entirely.

I just checked on line. All that remained on my bill was a full month's
service (billed in advance) and prorated charges for the previous period.
I was so happy that the bill was what I expected it to be that I wrote
out checks for all my monthly bills right then and mailed them.

A friend subscribed to U-verse data only a few months ago. They forgot
to give him the promotional rate. Instead, they gave him a promotional
rate at a higher monthly rate but put a credit for the difference on his
account up front. He's actually better off. They really screwed up a
lot of his charges.

Adam H. Kerman <ahk@chinet.com> wrote:
> Adam H. Kerman <ahk@chinet.com> wrote:
>>Cydrome Leader <presence@MUNGEpanix.com> wrote:
> 
>>>I got my first bill too:
> 
>>>Bill-At-A-Glance
> 
>>>Previous Balance              $  0.00
>>>Payment                               $  0.00
>>>Adjustments                   $  0.00
>>>Balance                               $  0.00
>>>New Charges                   $132.95
>>>Total Amount Due              $132.95
> 
>>>Service Summary
> 
>>>Account Chages                        $100.00
>>>U-verse Internet              $ 32.95
>>>Total New Charges             $132.95
> 
>>>Account Charges
> 
>>>One-Time Charges
>>>Internet Gateway              $100.00
> 
>>>U-verse Internet
>>>Monthly Charges Apr 19 / May 18       $ 29.96
>>>(Promotional Offer)
> 
>>The bastards billed me for a one-time $49 setup charge, you know, pushing
>>buttons on the computer. I got that reversed. They did not discount the
>>device as promised.
> 
> I called AT&T U-verse ordering department and explained I was promised a
> discount on the device since they refused to restart DSL. The woman waived
> the charge entirely.
> 
> I just checked on line. All that remained on my bill was a full month's
> service (billed in advance) and prorated charges for the previous period.
> I was so happy that the bill was what I expected it to be that I wrote
> out checks for all my monthly bills right then and mailed them.
> 
> A friend subscribed to U-verse data only a few months ago. They forgot
> to give him the promotional rate. Instead, they gave him a promotional
> rate at a higher monthly rate but put a credit for the difference on his
> account up front. He's actually better off. They really screwed up a
> lot of his charges.

I located the cause of the $3 difference in my monthly chart for the first 
month.

the motherfuckers charged me $3 for a "plan change" which is probably from 
them having ot reorder me a modem or something. I'm going to have that 
bullshit removed when I get a chance.