🚀 go-pugleaf

Best Buys - Has to be on sale, you have to know what to buy, you have to
hope they have it and don't consider any "rebates" in your puchasing
decision.

"Jr" <jarsil@ameritech.net> wrote:

>Actually if Best Buy personnel had any brains, they would waive their rules
>in situations like this (all managers have that power).  Better to keep a
>customer than loose one.  

Depends on the customer. We had a guy that hit Computer City and then
us.  What he would do would buy a computer, use it for 14 days, and
then return it.  Started to do the same thing to us, so we denied his
access to our store (enforced by the LP personnel).  Rules are not
might to be broken and in the woman's situation, there was absolutely
no good reason to break the rules for her, none what-so-ever.

If you really want, I can explain why the 30 days exist.  All stores
have areas that are "planogrammed".  About every few months, they
change, and so does the product line.  Stores only have a certain
amount of time to send product back to the manufacturer.  So, if Joe
Blow brings back a radio that had be discontinued for over a month,
the store is out of luck.  They cannot receive a credit anymore and
must sell the product at a reduced price, thus, they lose money (but,
they have a happy customer, so it's Bottom Line vs. Happy Customer).

>Have noticed more retailers getting bitchy toward their customers
>lately, whatever happened to customer is always right.

Do you run your own business?  If not, I would really like to use that
philosophy when shopping at your store.  The customer is NOT always
right.  In fact, customers have LIED about me, saying things I never
said.  I am a Christian and there is right and wrong.  I will stand
for what's right, if I gave the customer wrong advice, I'll admit.
But if I didn't, I will fight my ground with them.

>Had an unpleasant Best Buy prive match experience lately (one day past their
>14 days) so, although I am generally pleased with purchases there, I'll punish them
>by making my next few purchases elsewhere. 

Well, with $8 billion and them at the number one spot in the
electronics realm, let's assume the average transaction is $100.  You
just cost them 1/80000000 in sales.   They're hurting now! =)

> Thus they'll probably loose more profit that they
>would have gained by accomadating me.

Maybe, depends on what your buying.  If it is a computer, no.  Audio
stuff, yes.

Sincerely,

Adam Leinss

  +------+-=[ MAIL ]=-=[      aleinss@mindless.com       ]=-+-----+
 / Adam  +-=[ HOME ]=-=[ http://members.xoom.com/aleinss ]=-+ Adam \
/ Leinss +-=[ ICQ# ]=-=[              9761721            ]=-+ Leinss \
It only took me 6 days to install Linux; beat that record, I dare ya! =)

Um, thanks for the "warning." My consumer confidence has plummeted in knowing
that some stores are actually sticking to their return policies. ...

RR



> DATE: Wed, 5 Aug 1998 15:59:55
> From: "Ken and Cheri Bett" knc @ ij.net
>
> Dear Friends and Friends of Friends,
>
> Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
> Friendly Store
>
> I promised Best Buys I was writing this letter and sending it to all my
> friends.  Please be aware that Best Buys return policy is as follows:
>
> No returns without a receipt.
>
> No returns after 30 days, even if you possess a receipt and the product is
> unopened and unused.
>
> The latter policy is what has caused me to write and warn all.  As most of
> you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
> you can probably sympathize with the problems of purchasing merchandise and
> returning merchandise with young ones in tow.   Best Buys does not.
>
> On 6/29/98, I bought a printer, scanner, printer cable (which they told me
> I'd  have to buy, because the one I had for my laser printer wouldn't work.
>  They were wrong.), and a surge protector  (which I actually asked for a
> telephone line protector, but was given an electrical surge protector with
> a telephone line protector).
>
>
> My main mistake was not reading the back of the receipt, which is where you
> will find the return policy.
>
> Please take heed of this warning, and warn others.  I have since spoken to
> several friends who have had, or know someone who has had, similar
> experiences with Best Buys.
>
> Best Buys retail store is not a best buy if your stuck with merchandise or
> a store credit that you don't want or can't use.
>
> Please forward this warning to everyone you know.  Thanks.
>
> Respectfully yours,
> Cheri Bett
> knc&ij.net

I hate those printer cable salesmen...  "With these modern printers, you
need a higher bandwith cable blah blah blah..."  As if the cable we already
have was made out of string...

Kill 'em all!

ablang@my-dejanews.com wrote in message <6qb3t5$1sl$1@nnrp1.dejanews.com>...
<snip>
>On 6/29/98, I bought a printer, scanner, printer cable (which they told me
>I'd  have to buy, because the one I had for my laser printer wouldn't work.
> They were wrong.), and a surge protector  (which I actually asked for a
<snip>

ablang@my-dejanews.com wrote:
: DATE: Wed, 5 Aug 1998 15:59:55
: From: "Ken and Cheri Bett" knc @ ij.net

: Dear Friends and Friends of Friends,


: Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
: Friendly Store


: I promised Best Buys I was writing this letter and sending it to all my
: friends.  Please be aware that Best Buys return policy is as follows:

: No returns without a receipt.

: No returns after 30 days, even if you possess a receipt and the product is
: unopened and unused.

	Not unresonable. There are alot of scam artists ripping
	off stores. I feel sorry for the poor shmuck who had to
	deal with you.

e345@hotmail.com (Minto) wrote:

>I beleive they also have a restocking fee for returned merchandise and I
>find many businesses are adopting this. I think it's a poor decsion for
>companies to do this because your returning a product that was defective
>not the right item, etc. and then they say "Thanks for returning this
>product you had a poor experience with and by the way you need to pay us
>for restocking." That's the way to build consumer loyalty. LOL

There is a 15% restocking fee on laptops ONLY.  The reason for this
was that students were coming in, buying a laptop, writing a report on
it and then returning it.  

Let's put it thus way.  I don't care what site you order from, you
have to pay shipping and if you return that product and it is NOT
defective, you are charged a restocking fee.  Best Buy does not do
this (unless the product is missing some parts), they just absorb the
lost.

Adam Leinss

  +------+-=[ MAIL ]=-=[      aleinss@mindless.com       ]=-+-----+
 / Adam  +-=[ HOME ]=-=[ http://members.xoom.com/aleinss ]=-+ Adam \
/ Leinss +-=[ ICQ# ]=-=[              9761721            ]=-+ Leinss \
It only took me 6 days to install Linux; beat that record, I dare ya! =)

Oh yeah...would that be red whine or white whine to go
along with your cheese?

Jason Iannuzzi wrote:

> I like cheese!
>
> Jason
>

Don't you have a game of quake on pause?

DKM wrote:
> Best Buy used to be excellent for having the latest computer products in their computer dept and
> for their help and eagerness to help locate a product.
> Now, as of the last 6 months, Best Buy has turned into the most rudest people in the computer
> departments, hiring cheese eating snot nosed geeks who are very rude and uncaring.

Intelligent people always take specific cases and make general comments.
Bravo!

> All Best Buys in my area (Dallas/Ft. Worth) has horrible, rude, jerks working in the computer departments
> at Best Buy.
> They sound tired, fed up and don't want to a lift a finger to help locate a product at other Best Buys
> if the specific Best Buys I visit or call don't have something in the store.
> BoyCott Best Buy.
> Let them know that we are the customer and they cannot be rude to us and expect our business.

You know what, I don't feel a bit sorry for you-their policies were
posted. There are stores in the San Francisco Bay Area that have a 3-7
day return policy, and that is WITH a receipt......

ablang@my-dejanews.com wrote:
> 
> DATE: Wed, 5 Aug 1998 15:59:55
> From: "Ken and Cheri Bett" knc @ ij.net
> 
> Dear Friends and Friends of Friends,
> 
> Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
> Friendly Store
> 
> I promised Best Buys I was writing this letter and sending it to all my
> friends.  Please be aware that Best Buys return policy is as follows:
> 
> No returns without a receipt.
> 
> No returns after 30 days, even if you possess a receipt and the product is
> unopened and unused.
> 
> The latter policy is what has caused me to write and warn all.  As most of
> you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
> you can probably sympathize with the problems of purchasing merchandise and
> returning merchandise with young ones in tow.   Best Buys does not.
> 
> On 6/29/98, I bought a printer, scanner, printer cable (which they told me
> I'd  have to buy, because the one I had for my laser printer wouldn't work.
>  They were wrong.), and a surge protector  (which I actually asked for a
> telephone line protector, but was given an electrical surge protector with
> a telephone line protector).
> 
> On 8/3/98, I finally made it back to Best Buys to return the printer cable
> and surge protector, unopened, unused, and with receipt (my niece was baby
> sitting the girls).  Guess what!  I was 5 days too late.  They refused to
> refund my money and offered a store credit instead (As if I need a store
> credit more than my money).  I spoke to the Manager on Duty, I spoke to
> Corporate Headquarters. I explained the difficulties of returning to the
> store with children in tow.  I told them I had no need of a store credit.
> I told them I would never return to Best Buys for further purchases, and
> that I'd warn all my friends, my family, and anyone that would listen.
> They didn't care.  Evidently they're not interested in repeat business or
> referral business.
> 
> My main mistake was not reading the back of the receipt, which is where you
> will find the return policy.
> 
> Please take heed of this warning, and warn others.  I have since spoken to
> several friends who have had, or know someone who has had, similar
> experiences with Best Buys.
> 
> Best Buys retail store is not a best buy if your stuck with merchandise or
> a store credit that you don't want or can't use.
> 
> Please forward this warning to everyone you know.  Thanks.
> 
> Respectfully yours,
> Cheri Bett
> knc&ij.net
> 
> --
> Here is my favorite movie/book quote:
> Light of my life.
> Fire of my loins.
> My sin.
> My soul.
> 
> -----== Posted via Deja News, The Leader in Internet Discussion ==-----
> http://www.dejanews.com/rg_mkgrp.xp   Create Your Own Free Member Forum

kota wrote:

> Darron, Darron, Darron. You have to learn that when you pay rock
> bottom prices, you should expect rock bottom service.
>

Could have not said it better.  Kinda like looking for a fashion consultant at a K-Mart when you are used to
shopping at Macy's.

> kota
>
> On Thu, 6 Aug 1998 01:27:30 -0500, "DKM" <daronm1@nospam.airmail.net>
> wrote:
> >All Best Buys in my area (Dallas/Ft. Worth) has horrible, rude, jerks working in the computer departments
> >at Best Buy.
> >They sound tired, fed up and don't want to a lift a finger to help locate a product at other Best Buys
> >if the specific Best Buys I visit or call don't have something in the store.
> >BoyCott Best Buy.
> >Let them know that we are the customer and they cannot be rude to us and expect our business.



--
Steve Sabram
http://www.sabram.com

DKM wrote:

> Best Buy used to be excellent for having the latest computer products in their computer dept and
> for their help and eagerness to help locate a product.
> Now, as of the last 6 months, Best Buy has turned into the most rudest people in the computer
> departments, hiring cheese eating snot nosed geeks who are very rude and uncaring.

Sounds like something in their top management has switched.  How much you want to be someone wiped out the
bennies!

> All Best Buys in my area (Dallas/Ft. Worth) has horrible, rude, jerks working in the computer departments
> at Best Buy.
> They sound tired, fed up and don't want to a lift a finger to help locate a product at other Best Buys
> if the specific Best Buys I visit or call don't have something in the store.
> BoyCott Best Buy.
> Let them know that we are the customer and they cannot be rude to us and expect our business.



--
Steve Sabram
http://www.sabram.com

Thanks for warning everyone that Best Buy follows the return policy stated
on their sales receipts.  Spicy consumer tips like yours are what make this
VIDEO newsgroup useful.
ablang@my-dejanews.com wrote in message <6qb3t5$1sl$1@nnrp1.dejanews.com>...
>DATE: Wed, 5 Aug 1998 15:59:55
>From: "Ken and Cheri Bett" knc @ ij.net
>
>Dear Friends and Friends of Friends,
>
>
>Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
>Friendly Store
>
>
>I promised Best Buys I was writing this letter and sending it to all my
>friends.  Please be aware that Best Buys return policy is as follows:
>
>No returns without a receipt.
>
>No returns after 30 days, even if you possess a receipt and the product is
>unopened and unused.
>
>The latter policy is what has caused me to write and warn all.  As most of
>you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
>you can probably sympathize with the problems of purchasing merchandise and
>returning merchandise with young ones in tow.   Best Buys does not.
>
>On 6/29/98, I bought a printer, scanner, printer cable (which they told me
>I'd  have to buy, because the one I had for my laser printer wouldn't work.
> They were wrong.), and a surge protector  (which I actually asked for a
>telephone line protector, but was given an electrical surge protector with
>a telephone line protector).
>
>On 8/3/98, I finally made it back to Best Buys to return the printer cable
>and surge protector, unopened, unused, and with receipt (my niece was baby
>sitting the girls).  Guess what!  I was 5 days too late.  They refused to
>refund my money and offered a store credit instead (As if I need a store
>credit more than my money).  I spoke to the Manager on Duty, I spoke to
>Corporate Headquarters. I explained the difficulties of returning to the
>store with children in tow.  I told them I had no need of a store credit.
>I told them I would never return to Best Buys for further purchases, and
>that I'd warn all my friends, my family, and anyone that would listen.
>They didn't care.  Evidently they're not interested in repeat business or
>referral business.
>
>My main mistake was not reading the back of the receipt, which is where you
>will find the return policy.
>
>Please take heed of this warning, and warn others.  I have since spoken to
>several friends who have had, or know someone who has had, similar
>experiences with Best Buys.
>
>Best Buys retail store is not a best buy if your stuck with merchandise or
>a store credit that you don't want or can't use.
>
>Please forward this warning to everyone you know.  Thanks.
>
>
>Respectfully yours,
>Cheri Bett
>knc&ij.net
>
>
>--
>Here is my favorite movie/book quote:
>Light of my life.
>Fire of my loins.
>My sin.
>My soul.
>
>-----== Posted via Deja News, The Leader in Internet Discussion ==-----
>http://www.dejanews.com/rg_mkgrp.xp   Create Your Own Free Member Forum

On Thu, 06 Aug 1998 02:20:21 GMT, ablang@my-dejanews.com wrote:

>No returns without a receipt.
>
>No returns after 30 days, even if you possess a receipt and the product is
>unopened and unused.

  Nothing unusual here -- these are pretty standard in retail stores.

>My main mistake was not reading the back of the receipt, which is where you
>will find the return policy.

  And on a big sign in the customer service area, and on signs located
on the counters next to every register. I'm sympathetic up to a point,
but their policy is reasonable and typical, and your ignorance of it
changes nothing. Short of having the cashier verbally inform every
customer of the return policy (an unreasonable and unnecessary thing
to do), BB has done everything they can to inform you of it. Your
failure to read what's in front of you is no one's fault but your own.
Having children admittedly makes these things more complicated but
doesn't entitle you to special treatment. 30 days is more than enough
time to return an item if you don't want it.

>Please forward this warning to everyone you know.  Thanks.

  Why should I waste bandwidth because you can't read what's in front
of you and live in a fantasy world where products can be returned
months later without a problem. The people I know have a clue, and
don't need a "warning" about silly things like this. But thank you for
sharing your foolishness.

Frank Garcia
(remove NOSPAM to reply by email)

Actually if Best Buy personnel had any brains, they would waive their rules
in
situations like this (all managers have that power).  Better to keep a
customer than
loose one.  Have noticed more retailers getting bitchy toward their
customers
lately, whatever happened to customer is always right.

Had an unpleasant Best Buy prive match experience lately (one day past their
14 days)
so, although I am generally pleased with purchases there, I'll punish them
by making
my next few purchases elsewhere.  Thus they'll probably loose more profit
that they
would have gained by accomadating me.

With competitors all over in shopping malls, strip malls, internet, etc.  it
would seem to be
in a store's best interest to keep a customer.


Your Own Free Member Forum

I would be happy with a store credit for a item returned past their
return date.  I'm sure their are other things you could purchase
there.


>No returns without a receipt.
>
>No returns after 30 days, even if you possess a receipt and the product is
>unopened and unused.
>
>The latter policy is what has caused me to write and warn all.  As most of
>you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
>you can probably sympathize with the problems of purchasing merchandise and
>returning merchandise with young ones in tow.   Best Buys does not.
>
>On 6/29/98, I bought a printer, scanner, printer cable (which they told me
>I'd  have to buy, because the one I had for my laser printer wouldn't work.
> They were wrong.), and a surge protector  (which I actually asked for a
>telephone line protector, but was given an electrical surge protector with
>a telephone line protector).
>
>On 8/3/98, I finally made it back to Best Buys to return the printer cable
>and surge protector, unopened, unused, and with receipt (my niece was baby
>sitting the girls).  Guess what!  I was 5 days too late.  They refused to
>refund my money and offered a store credit instead (As if I need a store
>credit more than my money).  I spoke to the Manager on Duty, I spoke to
>Corporate Headquarters. I explained the difficulties of returning to the
>store with children in tow.  I told them I had no need of a store credit.
>I told them I would never return to Best Buys for further purchases, and
>that I'd warn all my friends, my family, and anyone that would listen.
>They didn't care.  Evidently they're not interested in repeat business or
>referral business.
>
>My main mistake was not reading the back of the receipt, which is where you
>will find the return policy.
>
>Please take heed of this warning, and warn others.  I have since spoken to
>several friends who have had, or know someone who has had, similar
>experiences with Best Buys.
>
>Best Buys retail store is not a best buy if your stuck with merchandise or
>a store credit that you don't want or can't use.
>
>Please forward this warning to everyone you know.  Thanks.

Ryan Pream
emowilli@castlenet.org

Best Buy used to be excellent for having the latest computer products in their computer dept and
for their help and eagerness to help locate a product.
Now, as of the last 6 months, Best Buy has turned into the most rudest people in the computer
departments, hiring cheese eating snot nosed geeks who are very rude and uncaring.
All Best Buys in my area (Dallas/Ft. Worth) has horrible, rude, jerks working in the computer departments
at Best Buy.
They sound tired, fed up and don't want to a lift a finger to help locate a product at other Best Buys
if the specific Best Buys I visit or call don't have something in the store.
BoyCott Best Buy.
Let them know that we are the customer and they cannot be rude to us and expect our business.

I beleive they also have a restocking fee for returned merchandise and I
find many businesses are adopting this. I think it's a poor decsion for
companies to do this because your returning a product that was defective
not the right item, etc. and then they say "Thanks for returning this
product you had a poor experience with and by the way you need to pay us
for restocking." That's the way to build consumer loyalty. LOL

You were only 5 days over due and the products weren't even opened they
should have given you a break. It's not like the value of a surge protector
plumits in 5 days. 

In article <35c93c73.21772646@news.bigplanet.com>, emowilli@castlenet.org wrote:

> I would be happy with a store credit for a item returned past their
> return date.  I'm sure their are other things you could purchase
> there.
> 
> 
> >No returns without a receipt.
> >
> >No returns after 30 days, even if you possess a receipt and the product is
> >unopened and unused.
> >
> >The latter policy is what has caused me to write and warn all.  As most of
> >you know Ken and I have two girls ages 3 and 2 (16 months apart).  Most of
> >you can probably sympathize with the problems of purchasing merchandise and
> >returning merchandise with young ones in tow.   Best Buys does not.
> >
> >On 6/29/98, I bought a printer, scanner, printer cable (which they told me
> >I'd  have to buy, because the one I had for my laser printer wouldn't work.
> > They were wrong.), and a surge protector  (which I actually asked for a
> >telephone line protector, but was given an electrical surge protector with
> >a telephone line protector).
> >
> >On 8/3/98, I finally made it back to Best Buys to return the printer cable
> >and surge protector, unopened, unused, and with receipt (my niece was baby
> >sitting the girls).  Guess what!  I was 5 days too late.  They refused to
> >refund my money and offered a store credit instead (As if I need a store
> >credit more than my money).  I spoke to the Manager on Duty, I spoke to
> >Corporate Headquarters. I explained the difficulties of returning to the
> >store with children in tow.  I told them I had no need of a store credit.
> >I told them I would never return to Best Buys for further purchases, and
> >that I'd warn all my friends, my family, and anyone that would listen.
> >They didn't care.  Evidently they're not interested in repeat business or
> >referral business.
> >
> >My main mistake was not reading the back of the receipt, which is where you
> >will find the return policy.
> >
> >Please take heed of this warning, and warn others.  I have since spoken to
> >several friends who have had, or know someone who has had, similar
> >experiences with Best Buys.
> >
> >Best Buys retail store is not a best buy if your stuck with merchandise or
> >a store credit that you don't want or can't use.
> >
> >Please forward this warning to everyone you know.  Thanks.
> 
> Ryan Pream
> emowilli@castlenet.org

Best Buy Sucks. I bought a CL Voodoo2 card there a few weeks ago that was
supposed to have a $30.00 rebate. They did not have the rebate coupons and
gave me a "raincheck". Called Creative Labs and asked them about getting a
coupon. They said they were not offering a rebate...that was strictly a
BestBuy rebate. BestBuy claims it is Creative Labs responsibility.

I will not purchase anything from BestBuy again.

Tight labor market . . .

As for the unfortunate experience that initiated this thread, it's
understandable that the customer is unhappy, but there was a WRITTEN policy.
It would have been NICE if Best Buy made an exception for good customer
service, but it was its prerogative.

The saddest thing is:  I wish there were Best Buys, CompUSAs, and the other
"horrible" computer superstores here in Fort Myers.  Currently, there's
NOTHING.


-------------------------------

DKM wrote in message
<4BE98B831FD4EB84.CDB79074A6B881CB.81345B37571CE783@library-proxy.airnews.ne
t>...
Best Buy used to be excellent for having the latest computer products in
their computer dept and
for their help and eagerness to help locate a product.
Now, as of the last 6 months, Best Buy has turned into the most rudest
people in the computer
departments, hiring cheese eating snot nosed geeks who are very rude and
uncaring.
All Best Buys in my area (Dallas/Ft. Worth) has horrible, rude, jerks
working in the computer departments
at Best Buy.
They sound tired, fed up and don't want to a lift a finger to help locate a
product at other Best Buys
if the specific Best Buys I visit or call don't have something in the store.
BoyCott Best Buy.
Let them know that we are the customer and they cannot be rude to us and
expect our business.

Greg Harrison (gharrison@infoave.net) wrote:

: Best Buy Sucks. I bought a CL Voodoo2 card there a few weeks ago that was
: supposed to have a $30.00 rebate. They did not have the rebate coupons and
: gave me a "raincheck". Called Creative Labs and asked them about getting a
: coupon. They said they were not offering a rebate...that was strictly a
: BestBuy rebate. BestBuy claims it is Creative Labs responsibility.

: I will not purchase anything from BestBuy again.

While you're at it, don't purchase anything from Creative Labs again, either.

Robert Wallace
robertw@netcom.com

On Thu, 6 Aug 1998 09:06:30 -0000, "bufonid" <bufonid@gte.net> wrote:

>Tight labor market . . .
>
>As for the unfortunate experience that initiated this thread, it's
>understandable that the customer is unhappy, but there was a WRITTEN policy.
>It would have been NICE if Best Buy made an exception for good customer
>service, but it was its prerogative.
>
>The saddest thing is:  I wish there were Best Buys, CompUSAs, and the other
>"horrible" computer superstores here in Fort Myers.  Currently, there's
>NOTHING.
>

Geez, man you're lucky then!! You're not tempted to go places, talk to
arrogant clerks, fail to locate a needed product, argue about store
policies... You just open up your browser look for a mail order
bargain like most of us end up doing anyways :)

V.

In comp.sys.ibm.pc.hardware.video ablang@my-dejanews.com wrote:
> From: "Ken and Cheri Bett" knc @ ij.net


> I promised Best Buys I was writing this letter and sending it to all my
> friends.  Please be aware that Best Buys return policy is as follows:

> No returns without a receipt.

Sounds reasonable.

> No returns after 30 days, even if you possess a receipt and the product is
> unopened and unused.

This is reasonable too.  30 days is a long time.

[snip whinning from a spoiled person]

You were trying to ripe off Best Buy.


-- 
Ka-On Lee               ko_lee@yahoo.com
                        kolee@engsoc.carleton.ca

"The greatest sin a computer scientist can commit is to provide too few
 bits somewhere"

On Thu, 06 Aug 1998 02:20:21 GMT, ablang@my-dejanews.com wrote:

>DATE: Wed, 5 Aug 1998 15:59:55
>From: "Ken and Cheri Bett" knc @ ij.net
>
>Dear Friends and Friends of Friends,
>
>
>Subject:  Best Buys Retail Stores is not a Consumer Friendly/Parent
>Friendly Store
>
>
>I promised Best Buys I was writing this letter and sending it to all my
>friends.  Please be aware that Best Buys return policy is as follows:
>
>No returns without a receipt.

Yeah, and what's wrong with that?  This is fairly common.  I've only
had one experience where I didn't need a receipt, but then I was
making an exchange.


>
>No returns after 30 days, even if you possess a receipt and the product is
>unopened and unused.

That's the case for most stores.  They have a huge sign up on the
wall, as well as at the checkout (at least, the one where I live
does).

Though I'm not saying best buy is a good store (i had my bad
experience when looking for a monitor), this is standard policy
everywhere.  Sometimes it may be even worse (some online computer
stores have a 15-day return policy from invoice!!)  You need to
remember to ask about it when you purchase things.

I like cheese!

Jason

On Fri, 7 Aug 1998 05:27:10 -0000, "joeh353" <joeh353@ix.netcom.com>
wrote:

>I work in retail, and we will do a return without a receipt for anyone,
>unless they come in day after day without a receipt.  There are many retail
>compamies in the chicago area that do the same even though the company
>police is as followed.  Every company I have ever worked for has said give
>the customer what they want, or you won't have customers for very long.

  I didn't say that you couldn't get some kind of return, just that
having a "no returns without receipt" policy is normal. In this case,
he wasn't dealing with this particular policy, but with the 30-day
one. And you'll notice that they offered him a return by store credit
(consistent with the customer service approach you describe). He's
just pissed because after five weeks he wants *cash* back, and they
won't give it to him. You do what you can to try to please the
customer, but eventually you have to start drawing lines. Their
approach in this situation was reasonable and accomodating -- the fact
that he's got something up his butt that makes him ornery isn't their
fault.

Frank Garcia
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On Fri, 07 Aug 1998 02:21:09 -0400, Bill Rubin <billrubin@prodigy.net>
wrote:

>Jr wrote:
>
>> Actually if Best Buy personnel had any brains, they would waive their rules
>> in situations like this (all managers have that power).
>
>But they did waive the policy. They offered her a store credit in return instead
>of telling her the items were hers to keep. Could they have gone further and
>given her her money back, possibly. But you can't say that they did not make her
>a seemingly reasonable offer.

  Exactly -- and notice how the original poster rather glossed over
this fact in the post. I'd go farther and say that the offer was in
fact reasonable, not just seemingly reasonable. The poster came in 5
weeks after the purchase and wanted a refund. According to their store
policy, they could've flat out refused, but instead they offered a
refund by store credit. This was a good customer service approach. The
original poster's fixation on getting a cash refund after so long was
clearly unreasonable.

Frank Garcia
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